EXECUTIVE HOUSEKEEPER (RAFFLES SENTOSA)

Company Description

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

Job Description

Job Summary

The Executive Housekeeper is responsible for the strategic leadership and overall management of the Housekeeping, Laundry and Public Area operations, ensuring the highest standards of cleanliness, presentation and maintenance throughout the hotel. Reporting to the General Manager, this role oversees the planning, organisation and continuous improvement of housekeeping operations to deliver an exceptional luxury guest experience while achieving operational excellence, financial performance and colleague engagement.

As a member of the Executive Committee, the Executive Housekeeper works collaboratively with all departments to uphold the Raffles Brand Standards, ensuring every guest enjoys a memorable and impeccable stay.

What You Will Be Doing

Operational Excellence

Lead the daily operations of the Housekeeping, Laundry and Public Area departments to ensure the highest standards of cleanliness and presentation.

Develop and implement housekeeping strategies, policies and standard operating procedures that support operational excellence.

Ensure guestrooms, suites, public areas and back-of-house facilities consistently meet Raffles Brand Standards.

Conduct regular inspections and quality audits, implementing corrective actions where necessary.

Work closely with the Engineering team to maintain an effective preventive maintenance programme for guestrooms and public areas.

Ensure all operating equipment, linen, uniforms and housekeeping supplies are properly maintained and controlled.

Drive continuous improvement initiatives to enhance efficiency, productivity and service quality.

Guest Experience

Foster a culture of personalised and gracious service, ensuring every guest enjoys an exceptional stay.

Monitor guest feedback and implement service recovery and improvement initiatives where required.

Collaborate with Front Office and other operational departments to ensure seamless guest experiences.

Maintain a visible presence within the operation and engage with guests whenever appropriate.

Financial & Business Management

Prepare and manage the annual departmental operating and capital expenditure budgets.

Monitor departmental expenses and labour costs to achieve financial objectives while maintaining luxury service standards.

Manage purchasing, inventory and stock control of linen, operating equipment and guest supplies.

Ensure payroll administration complies with company policies and statutory requirements.

Identify opportunities to improve productivity and optimise operational costs.

Leadership & Talent Development

Lead, coach and inspire the Housekeeping team to achieve operational excellence.

Recruit, develop and retain talented colleagues who embody the Raffles service culture.

Conduct regular performance reviews, coaching sessions and development discussions.

Develop succession plans and career progression opportunities within the department.

Promote colleague engagement, recognition and a positive workplace culture.

Ensure colleagues maintain professional grooming and presentation standards.

Training & Quality

Develop and implement departmental training programmes aligned with brand and operational standards.

Ensure all colleagues complete mandatory learning programmes and skills training.

Maintain compliance with Raffles Brand Standards, Forbes standards (where applicable), LQA requirements and hotel operating procedures.

Monitor departmental quality performance through regular audits and inspections.

Health, Safety & Sustainability

Ensure compliance with all health, safety, hygiene, fire life safety and environmental regulations.

Promote safe working practices and ensure emergency procedures are communicated and practised.

Champion sustainable housekeeping initiatives through responsible use of resources and environmentally responsible practices.

Ensure a safe, inclusive and respectful workplace for all colleagues.

Administration

Prepare departmental reports, forecasts and business reviews.

Maintain accurate inventories, records and operational documentation.

Review and update departmental policies and procedures regularly.

Maintain confidentiality of hotel, guest and colleague information.

Perform any other duties assigned by the General Manager in support of the hotel's operational requirements.

Qualifications

Diploma or Degree in Hospitality Management, Hotel Management or a related discipline.

Minimum 8 years of progressive leadership experience in Housekeeping within an international luxury hotel environment, including at least 3 years as an Executive Housekeeper or Assistant Executive Housekeeper.

Additional Information

Your experience and skills include:

Strong knowledge of luxury housekeeping operations, laundry management, inventory control and preventive maintenance programmes.

Demonstrated experience in leading large teams, managing departmental budgets and driving operational excellence.

Strong leadership, coaching and people development skills with the ability to inspire high-performing teams.

Excellent communication, interpersonal and stakeholder management abilities.

Strong financial acumen with experience in budgeting, forecasting and cost control.

Highly organised with exceptional attention to detail and quality standards.

Ability to manage multiple priorities in a fast-paced luxury hospitality environment.

Strong problem-solving, decision-making and change management skills.

Proficient in Microsoft Office applications and hotel property management systems.

Excellent command of written and spoken English; additional languages will be an advantage.

Passion for luxury hospitality and commitment to delivering exceptional guest experiences.