HR Shared Services Analyst

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

The HRSS Analyst delivers efficient, high-quality HR support to employees, managers, and HR partners by managing inquiries, providing system and process guidance, and executing transactions within defined service level agreements (SLAs). This role supports key HR functions including Talent Acquisition and COE’s, while ensuring a seamless, consistent employee experience. Success in this role requires strong attention to detail, organization, and a customer-focused approach to meet service expectations and drive operational excellence.

Client Relationship Management

Partner with HRSS leadership and Center of Excellence (COE) teams to deliver high-quality HR services that align with organizational goals.

Serve as the first point of contact for employees, addressing inquiries related to HR processes and systems.

Maintain consistent communication with stakeholders, providing updates on HRSS initiatives, escalations, and resolutions.

HR Operations Support

Serve as the primary HR contact and trusted advisor for employees and managers, providing guidance on policies, processes, onboarding, and performance management.

Manage and resolve HR inquiries through the case management system, ensuring accurate documentation and compliance with SLAs.

Execute core HR processes (onboarding, performance cycles, transactions) with a focus on timeliness, accuracy, and consistency.

Partner with HR teams, COEs, and vendors to deliver a seamless employee experience and escalate issues appropriately.

Support Talent Acquisition operations, including interview coordination, background checks, and hire transactions.

Maintain HR data integrity and contribute to continuous improvement through documentation, knowledge management, and process enhancements.

Process Improvement

Collaborate with HRSS leadership to help identify opportunities for process optimization and automation.

Assist in testing and implementing new tools and processes to enhance the employee experience.

Qualifications (Knowledge, Skills, and Abilities):

Bachelor's degree in Human Resources, Business Administration, or a related field.

A minimum of 1 years of experience in HR operations, shared services, or a similar role.

Proficiency in HR systems (e.g., Rooster, Workday, ServiceNow) and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience supporting HR operations in a global or multi-regional environment.

Familiarity with process improvement methodologies and tools a plus(e.g., Lean, Six Sigma).

Strong organizational and time-management skills, with a proven ability to handle multiple priorities in a fast-paced environment.

A collaborative mindset with a high degree of self-awareness and adaptability to navigate challenging situations.

Resourceful in identifying and addressing potential issues before they escalate.

Position Level

Analyst

Country

United Kingdom