Human Resources Business Partner Operations, Director

Closing date for applications: 09/07/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time

#R-00281271

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Human Resources Business Partner for Operations

Partner with the HR leadership team to shape and deliver a fit-for-purpose HR service catalogue aligned to business priorities

You’ll provide leaders with expert advice, insight and decision support, helping build our people strategy and drive effective workforce planning

Take on an influential role as you join a team with high standards and a passion for delivering excellent outcomes for our business, colleagues and customers

We're offering this role at director level

What you’ll do

In this role, you’ll act as the HR subject matter expert for Operations, defining and delivering people plans that support the agreed HR service catalogue and enable the wider business strategy. You’ll work closely with India-based operations managers and global process owners to align local capacity plans with global delivery requirements. You’ll also play a key role in strengthening our employer value proposition for operations talent in India, enhancing branding and candidate experience to remain competitive in the GCC market.

You’ll also be:

Supporting the adoption of an operations excellence culture, embedding a service-quality and efficiency mindset through targeted talent and engagement initiatives

Shaping the workforce strategy, contributing to build vs. buy and right-shoring decisions while identifying internal upskilling needs and capacity requirements across offshore populations

Driving reskilling and upskilling initiatives to prepare operations colleagues for increasing automation and digitisation of processes

Coaching team leaders and first-line managers to strengthen people-centric and performance-led management practices

Supporting change and transformation activity, including process migrations, restructures and digital initiatives for effective adoption and accountability at team level

Leveraging HR data to provide actionable insights on hiring, attrition, learning and engagement

The skills you'll need

We’re looking for someone with strong experience in relationship management within a complex, regulated and commercial environment, alongside a deep understanding of HR theories, models and practices. You’ll bring a data‑driven mindset, using HR analytics and dashboards to translate people data into clear insights that support informed, practical decision‑making.

You’ll also demonstrate:

Strong business acumen, with a sound understanding of financial services operations and the GCC/offshore delivery model

Effective stakeholder management, with experience working with India-based managers and global process owners, balancing pace, rigour and delivery expectations

The ability to navigate complexity, operating confidently within matrixed environments and coordinating across local and global teams

Experience supporting workforce planning, translating global workforce strategies into local execution, including capacity and talent mix decisions for operations teams

Welcome to our Chennai hub

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts:

Surrounded by 10 acres

Space for 3,600 colleagues

Opened in 2009