Front Office Supervisor

Your Mission, Should You Choose to Accept It

You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

Lead daily front desk operations and guide the team during your shift

Coach, support, and motivate Front Office Hosts in the moment

Welcome guests, handle requests, and turn small moments into great stays

Coordinate with Housekeeping, F&B, and other teams to keep things smooth

Manage bookings, room availability, payments, and other admin tasks

Spot chances to upsell rooms, local experiences, and TSH outlets

Share guest feedback and ideas to elevate our service

Help onboard new team members and create a fun, supportive vibe

What You’ll Have

You have 1-3 years of experience as a front office supervisor or a similar hospitality role

You know the ins and outs of hospitality and are ready to take it to the next level.

You bring confidence, warmth, and strong people skills

You’re quick on your feet and great at solving problems in the moment

You bring a calm, steady presence during busy moments

You enjoy guiding others and lifting your team

You’re comfortable with modern hotel systems and curious to learn new tools

You’re fluent in English and Italian; more languages are a big plus

What We Offer

The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future

The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change

The chance to learn and grow in your role with the potential for future growth

Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!

A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.