Senior ServiceNow Developer (All-Rounder)

About the Role

We are looking for a highly experienced, versatile ServiceNow Developer who can work confidently across multiple modules

of the platform - including ITSM, ITOM, CSM, HRSD, and Integrations - rather than being limited to a single application

area. The ideal candidate is a seasoned platform generalist with deep architectural understanding, capable of leading complex

builds independently, mentoring junior developers, and acting as a technical go-to across module teams.

Key Responsibilities

Design, develop, and configure solutions across multiple ServiceNow applications such as ITSM (Incident, Problem,

Change, Request), ITOM (Discovery, Service Mapping, CMDB), CSM, HRSD, and Service Catalog.

Translate business and functional requirements into scalable technical designs and platform configurations.

Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Script Includes, and Scheduled Jobs.

Develop and manage workflows and process automation using Flow Designer and (where applicable) legacy Workflow

Editor.

Build and support integrations with third-party systems using REST, SOAP, Integration Hub Spokes, and MID Server.

Configure and maintain CMDB, Discovery patterns, and Service Mapping for accurate infrastructure and service

visibility.

Develop and customize Service Portal / Employee Center / Now Experience UI Builder pages and widgets.

Own end-to-end delivery for assigned enhancements: design, build, unit test, support UAT, and deploy across

environments (Dev/Test/Prod).

Manage platform administration tasks such as update sets, ACL management, roles, and instance data management.

Troubleshoot and resolve platform issues, performance bottlenecks, and production defects across modules.

Stay current with new ServiceNow releases and evaluate features (e.g., AI/Virtual Agent, Predictive Intelligence) for

adoption.

Prepare technical documentation, low-level design (LLD) documents, and release/deployment notes.

Collaborate with architects, business analysts, QA, and platform admins across module teams to ensure consistent

platform governance.

Provide technical leadership and mentorship to junior and mid-level developers, including code reviews and bestpractice guidance.

Own architectural decisions for complex, cross-module builds and act as the technical escalation point for the

ServiceNow team.

Contribute to platform roadmap planning, upgrade impact assessments, and technical governance standards.

Required Skills & Experience

8–12 years of overall IT experience, including at least 6+ years of hands-on ServiceNow development across multiple

modules (e.g., ITSM + CSM, or ITOM + HRSD).

Proven experience leading or architecting large-scale, multi-module ServiceNow implementations from design through

go-live.

Strong command of JavaScript and ServiceNow scripting: Glide APIs (GlideRecord, GlideAjax, GlideForm), Script

Includes, and Business Rules.

Solid understanding of the ServiceNow data model, CMDB structure, ACLs, and platform security concepts.

Practical experience with Flow Designer, Integration Hub, and building/consuming REST and SOAP web services.

Familiarity with Service Portal (AngularJS/Widgets) and/or Now Experience UI Builder.

Working knowledge of ITIL processes and how they map to ServiceNow's ITSM/ITOM applications.

Experience managing update sets, application scoping, and multi-environment deployments (Dev/Test/Prod).

Comfortable working across the full development lifecycle - requirement analysis, design, build, testing, and

deployment.

Strong debugging, analytical, and problem-solving skills across varied technical scenarios.

Excellent communication skills, with the ability to work directly with business stakeholders as well as technical teams,

and to mentor junior developers.

Experience with Agile/Scrum delivery and tools such as JIRA or Azure DevOps.

Preferred / Good to Have

ServiceNow Certified System Administrator (CSA) certification - mandatory or strongly preferred.

One or more ServiceNow Certified Implementation Specialist (CIS) certifications - e.g., CIS-ITSM, CIS-CSM, CISHR, CIS-Discovery.

Exposure to Performance Analytics, Virtual Agent, or Predictive Intelligence.

Experience with GRC, SecOps, or App Engine Studio (custom app development).

Prior experience working in a global delivery / offshore-onshore team model.

Education

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

What We Offer

Broad exposure across multiple ServiceNow modules rather than a single-track role.

Opportunity to work on enterprise-scale, multi-module ServiceNow implementations.

Collaborative, learning-focused work environment with strong platform governance practices.

Competitive compensation and benefits package.

Certification support and career growth within the ServiceNow ecosystem.

Pay: ₹452,776.80 - ₹1,726,629.04 per year

Work Location: In person