Systems Engineer - Learning, SaaS

Scope:

Focuses on designing, delivering, enhancing, and continuously improving enterprise learning technology solutions while applying strong technical, analytical, and problem-solving capabilities.

Owns the engineering, delivery, and continuous improvement of enterprise learning technology platforms, ensuring stability, scalability, security, and an exceptional user experience.

What you’ll do:

Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies.

Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently

Proactively pick up backlog items and collaborate with team members as needed

Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives

Analyze business, functional, and technical requirements to design scalable learning technology solutions.

Design and implement integrations, automations, reporting solutions, and process improvements.

Apply information security, data governance, and privacy standards in all deliverables

Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery

Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement

Identify and raise operational issues proactively

Plan and execute routine application, integration, reporting, and automation updates

Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement.

Manage technical investigations, enhancement requests, and operational issues independently.

Drive operational excellence through documentation, automation, and continuous improvement

Secondary Duties and Responsibilities

Lead or contribute to testing, validation, and release activities.

Provide feedback on technical designs, automation opportunities, and process improvements

Assist in onboarding new team members and sharing technical knowledge

Partner with stakeholders to deliver technical, reporting, integration, and operational solutions.

Communicate blockers clearly and collaborate to resolve them

Evaluate new technologies, platform capabilities, and solution approaches

Align with team and organizational goals while solving business problems

Demonstrate strong problem-solving, adaptability, and continuous learning mindset

What we are looking for:

Bachelor’s degree in a technical or business-related discipline, or equivalent experience

10-14 years of experience in designing, implementing, enhancing, or supporting enterprise SaaS applications and business-critical systems.

Strong knowledge of APIs, system integrations, and data flow troubleshooting

Experience with SQL, reporting, analytics, or dashboard development (Power BI preferred)

Exposure to automation and workflow tools (Power Automate, scripting, or similar)

Ability to translate business requirements into technical solutions

Demonstrated curiosity, ownership, and a continuous improvement mindset with the ability to quickly learn and apply new technologies.

Experience leveraging AI-assisted tools to improve productivity and delivery

Strong analytical, communication, and problem-solving skills

Preferred experience with learning, talent, HR, or workforce technologies

Ability to quickly learn and adapt to new technologies and evolving business needs

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values