Care Coordinator (Care Navigation)

About Us

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role.

You will need to:

Demonstrate a strong understanding of eldercare services that meet the needs of seniors

Attend customers' calls and email inquiries

Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes

Conduct needs assessments, including observations and interviews with seniors and their families, as required

Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors' changing needs

Participate in meetings, take minutes, and track follow-up actions

Represent NTUC Health at occasional roadshows to promote eldercare services

Provide administrative and operational support to the team and undertake ad hoc duties as assigned by the Reporting Officer (RO)

Qualifications

Be a Diploma or degree holder in any discipline

Have at least 2-3 years of relevant experience

Be patient and enjoy helping seniors and their families

Be tech-savvy and able to learn and multitask as various IT systems would be used

Have strong communication skills

Be meticulous and detail-oriented

It would be great if you:

Have prior experience in healthcare or community care