Field Collections Officer

Role Overview

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

Visit clients to collect overdue payments and negotiate payment plans.

Maintain accurate records of all collection activities and client interactions.

Assess clients’ financial situations and provide appropriate solutions.

Ensure compliance with all relevant laws and regulations during collection activities.

Report regularly to the Collection Manager on progress and any issues encountered.

Handle client inquiries and resolve disputes in a professional manner.

Collaborate with the internal team to improve collection strategies and processes.

What you’ll bring to the team

A passion for driving corporate activities to achieve collection management targets

The ability to consistently deliver great results

The ability to build strong and productive relationships, internally and externally

The ability to communicate effectively in English

Strong organizational and time management skills, attention to detail and ability to work independently

Experience and Skills

More about you

Experience in collections/accounts receivables, contact center and customer service role

Fresh graduates are welcome to apply

Highly motivated with good negotiation and communication skills

Able to converse in Mandarin is an advantage

Persuasive, firm, tactful and customer service oriented

Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

Ability to thrive in a fast-paced working environment and achieve individual / team targets

Ensuring maximum contribution to a positive working culture Why this role is important to us This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.

We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 25,200 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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