Senior Assistant Manager / Manager, Office of CMIO (AI Adoption, 2-Year Contract)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Job Holder will be part of a dynamic team working at the intersection of digital transformation, AI adoption, and operational enablement. Working closely with clinicians, operational teams, and IT stakeholders, they will support the rollout, adoption, and effective use of in-house AI tools across the organisation.

The Job Holder will take ownership of user enablement, training, low-code/no-code solution support, and project coordination - translating AI capabilities into practical, accessible solutions for staff across different user groups. The role focuses on empowering users to apply AI tools safely, responsibly, and effectively in their daily work.

The Job Holder is also responsible for promoting responsible AI use and ensuring that all adoption initiatives are carried out in line with organisational policies, data governance requirements, and NUH's mission and vision.

Key Responsibilities

AI Tool Adoption and User Enablement

Support adoption of in-house AI tools by understanding user pain points and identifying suitable solutions

Create user guides, prompt guides, and playbooks; support onboarding, testing, and post-implementation feedback

Low-Code / No-Code Solution Support

Configure and deploy workflow automation using platforms such as Power Automate, Power Apps, Copilot, or UiPath

Document workflows, requirements, and implementation steps; ensure solutions are practical and policy-compliant

Training and Capability Building

Conduct training sessions, workshops, and demos; develop training materials and scenario-based learning resources

Build AI literacy across user groups and convert common queries into reusable learning content

Project Coordination and Stakeholder Management

Coordinate AI adoption projects from planning to rollout; track tasks, timelines, risks, and follow-up actions

Manage stakeholder communication and prepare progress updates, meeting notes, and post-rollout reports

Governance, Risk Awareness, and Responsible AI Use

Promote responsible AI use within organisational guidelines; ensure users understand limitations around accuracy, confidentiality, and human oversight

Other Duties

Any other duties assigned by Reporting Officer

Key Requirements

Bachelor's degree in Engineering, Information Systems, Healthcare Administration, Digital Transformation, Education, Project Management, or a related field

Strong interest in AI tools, digital transformation, workflow improvement, and user enablement

Comfortable learning and using new software tools quickly

Proficient in Microsoft 365 tools including SharePoint, Teams, Forms, Excel, PowerPoint, and Outlook

Experience with low-code/no-code platforms such as Power Automate, Power Apps, Microsoft Lists, SharePoint, Copilot, UiPath or similar tools is preferred

Experience supporting digital adoption, change management, business process improvement, or project coordination is preferred

Fast learner with strong adaptability and ability to pick up new tools and workflows independently

Strong communication, facilitation, and presentation skills, with the ability to explain AI-related concepts to non-technical audiences

User-centric mindset with the ability to identify practical AI-enabled solutions for operational needs

Strong project coordination skills with the ability to manage tasks, timelines, follow-ups, and documentation

Comfortable working with both technical and non-technical stakeholders across different user groups

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.