DevOps Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

We are actively seeking a DevOps Engineer to join our Product Engineering Digital team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities

Design, implementation, and automation of large-scale distributed systems

Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency

Work with Engineering teams to deliver high-quality software in a fast-paced environment

Monitor production and development environments to build preventive measures and provide a seamless customer experience

Work with delivery teams on software improvements to achieve higher availability and lower MTTD

Participate in on-call rotation (1 weekend, every 5-6 weeks)

Qualifications & Skills

3–6 years of public cloud experience (GCP or AWS)

3–6 years of private cloud experience (OpenStack, VMware ESXi)

3–6 years of Linux experience (CentOS/Ubuntu)

3–6 years of networking experience

Orchestration and management of containers using Kubernetes, Helm, GKE and Docker

Experience with GitLab, ArgoCD, CI/CD methodologies & tools

Experience with Infrastructure as Code (Terraform), Python or other scripting languages

Experience with Ansible config management tool

Experience with Prometheus/Loki/Alertmanager/Grafana observability tools

Excellent problem solving and analytical skills

Experience with Incident Management Process, SRE best practices and continuous improvements

Experience designing large scale distributed systems

Familiar with DevOps/DevSecOps methodologies and best practices

Strong verbal and written communications skills

Bachelor's of Science degree in Computer Science or equivalent experience

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.