CargoWise Global Operations Systems Program Director

LOCATION

Unit 1,CS # 565, Mazgaon Division

Mumbai, India

CAREER AREA

Field Operations

JOB TYPE

Full time

JOB ID

#R75494

Purpose

Own and lead the end‑to‑end delivery of Brink's Global Operations Systems Program Director, driving the re‑implementation and convergence of CargoWise, Footprint, Trackonomy, and the future BGS technology stack to deliver a standardized, automated, and scalable global operating model with measurable business outcomes.

Primary Accountabilities

1. Enterprise Program Ownership

Own program delivery. Single point of accountability for system implementation outcomes across Operations, IT, Finance, and Market Units

Ensure delivery of productivity, service quality, financial controls, benefits realization/ budgets/ resourcing, and customer experience improvements

2. Global Operating Model & Standardization

Drive definition and deployment of a global "to‑be" operational template (L4 processes, SOPs, RACI, KPIs)

Balance global standardization with local regulatory and legal requirements

Ensure systems enforce standard process execution

3. Core Platform Re‑Implementation Leadership

Lead re‑implementation and optimization of CargoWise, Footprint, Trackonomy, and integrated platforms

Own sequencing, dependencies, rollout strategy, and legacy system exit

Drive fit‑to‑standard decisions and minimize customization and technical debt

4. Automation, AI & Digital Enablement

Embed eliminate / standardize / optimize / automate / robotize principles by design

Sponsor straight‑through processing, workflow automation, OCR/ICR, and AI use cases

Prioritize scalable capabilities over isolated point solutions

5. Governance & Executive Decisioning

Establish and run global governance, steering forums, and Go / No‑Go decision gates

Proactively manage cross‑functional risks, trade‑offs, and escalations

Provide clear, outcome‑based reporting to ELT and sponsors

6. Change, Adoption & Capability Uplift

Lead global change, training, and adoption strategy with minimal service disruption

Ensure knowledge transfer, operational readiness, and sustainability post‑program

Embed continuous improvement as a permanent operational capability

7. Partner & Vendor Accountability

Own senior‑level engagement with system integrators and technology partners

Ensure delivery quality, commercial discipline, and contractual accountability

Education & experience

University Degree in Engineering, IT or adjacent areas

10+ of system implementation leadership

10+ multi-country team leadership exp

Desirable international working experience

Logistics experience is an advantage.

Process improvement and system implementation are a must have

Leadership Capabilities

Enterprise transformation leader, not a PMO role

Authority across Ops and IT delivery

Measured on outcomes and value realization, not milestones

Collaboration, influencing