Operations Manager – CHA & Freight Forwarding

Company: Reliable Global Exim Pvt. Ltd. Location: Sakinaka, Mumbai Working Hours: 9:45 AM – 6:30 PM Working Days: Monday to Friday & Every Saturday (Half Day) Salary: ₹40,000 – ₹60,000 per month (Based on Experience & Skills) Experience Required: 3 – 10+ Years

About Reliable Global Exim Pvt. Ltd.

Reliable Global Exim Pvt. Ltd. is a leading Customs House Agent (CHA) and Freight Forwarding company providing comprehensive import-export logistics, customs clearance, documentation, and freight solutions across India. We are committed to delivering efficient, reliable, and customer-focused logistics services while maintaining the highest standards of compliance and operational excellence.

Job Summary

We are looking for an experienced Operations Manager from the CHA/Freight Forwarding industry who possesses end-to-end operational knowledge of import and export documentation. The ideal candidate should be capable of independently handling customs documentation, coordinating with ports, shipping lines, transporters, customers, and government authorities while ensuring smooth and timely execution of shipments.

The candidate should also have the ability to establish operational processes for new ports, train team members, and manage multiple operational activities efficiently.

Key ResponsibilitiesImport Operations

Handle complete import documentation from shipment arrival to final delivery.

Manage Import Filing and customs clearance procedures.

Coordinate with Customs, Shipping Lines, CFS, ICDs, Port Authorities, and Transporters.

Prepare and verify all import-related documentation.

Ensure timely clearance of consignments while maintaining statutory compliance.

Monitor shipment status and provide regular updates to clients.

Export Operations

Handle complete export documentation from booking to shipment completion.

Prepare and process Shipping Bill Filing.

Handle IGM-related documentation.

Prepare and process Form 13 documentation.

Coordinate with shipping lines, customs officials, transporters, and warehouses.

Ensure timely execution of export shipments and compliance with customs regulations.

Documentation & Compliance

Working knowledge of ICEGATE, E-Sanchit, VGM, and customs documentation procedures.

Ensure proper filing and maintenance of import/export documents.

Maintain compliance with DGFT, Customs, Shipping Line, and Government regulations.

Verify invoices, packing lists, BL/AWB, COO, certificates, and other statutory documents.

Resolve documentation discrepancies promptly.

Operations Management

Manage day-to-day CHA and Freight Forwarding operations.

Coordinate with internal departments and external stakeholders.

Develop and implement Standard Operating Procedures (SOPs).

Set up documentation and operational processes for new ports.

Train and guide the operations team on customs procedures and documentation.

Monitor shipment timelines and operational efficiency.

Handle customer escalations professionally and ensure high service quality.

Maintain MIS reports and operational records.

Desired Candidate Profile

3–10+ years of experience in a CHA or Freight Forwarding company.

Strong knowledge of Import & Export documentation from start to end.

Hands-on experience in:

Import Filing

Export Filing

E-Sanchit

VGM

IGM

Form 13

Customs Clearance

Shipping Documentation

Port Operations

Good knowledge of Indian ports and customs procedures.

Experience in developing operational processes for new ports will be an added advantage.

Excellent coordination and communication skills.

Strong leadership and team management abilities.

Ability to work under pressure and meet shipment deadlines.

Proficiency in MS Excel, MS Office, and logistics documentation software.

Additional Requirements

Willingness to travel anywhere in India whenever required.

Valid G Category Customs Pass will be an added advantage (Not Mandatory).

Why Join Us?

Opportunity to work with a growing logistics and freight forwarding company.

Career growth and leadership opportunities.

Dynamic and professional work environment.

Competitive salary based on experience and performance.

How to Apply

Interested candidates can contact us:

Mobile: 9076000321

Email: hr@reliablege.com

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

Leave encashment

Paid sick time

Provident Fund

Work Location: In person