Catering Sales Manager

Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point.

Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth - where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.

SUMMARY: The Catering Sales Manager is responsible for all aspects of catering sales to include development, planning, and performance of all sales duties related to their assigned market. Successfully negotiates and closes sales that will maximize space and achieve/exceed catering goals. Listens to guests' needs, analyzes information, and creates custom proposals that exceed guest expectations.

DUTIES AND RESPONSIBILITIES:

Responsible for generating and maintaining client relationships

Review catering contracts and relay the proper information to other departments within the hotel

Heavy external and internal guest contact

Generate conference revenue with an eye on exceeding goals

Actively pursue business accounts

Ensure contracts are completed and executed accurately

Provide exceptional service to new and existing accounts

Create and implement action plans to increase a base of sales

Conduct site tours with potential clients

Strong communication and responsive nature

Ambassador and representative for the hotel as a whole

Professional, friendly, and self-motivated

Attention to details and follow through

Effective organizational skills

Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees within the department(s)

Indirectly supervises employees within the department(s)

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed

Must have proven selling, negotiating and presentation skills

Requires knowledge of advanced sales techniques

Highly developed customer service skills with strong attention to detail

Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook

The ability to delegate, effectively train and coach employees

EDUCATION AND EXPERIENCE:

Bachelor's degree from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience

COMPETENCIES:

Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand and walk

Occasionally required to sit and utilize hand and finger dexterity to use a keyboard and office equipment

Occasionally required to lift/push/carry items up to 50 pounds

Occasional exposure to extreme heat or cold and loud noise

SALARY: 80k -88k

BENEFITS:

Medical, Dental, and Vision Insurance

Company paid Basic Life and AD&D Insurance

401(k) with Company match

Paid Time Off and State required Sick Pay (as applicable)

8 Paid Holidays

Hotel discounts by brand

Voluntary Short-Term and Long-Term Disability