Bilingual Customer Service Representative - Spanish–English

Bilingual Customer Service Representative - Spanish–English

Bilingual Customer Service Representative – Spanish-English

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What You Can Expect

Up to $19,360MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance

Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few

Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)

Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

At least 1 year of recent experience in Customer Service

Advanced English and Spanish both written and spoken

Open availability to work any shift, including evenings and weekends

Ability to navigate through several web applications simultaneously (multitask)

Competency using Microsoft Windows

Currently live in Mexico City or the immediate surroundings

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - and it starts with the talent behind the experience.

#ttecmexico

Primary Location: MX-DF-Mexico DF

Job: _Customer Care Representative