Front Office Coordinator

Overview:

Make a Difference. Grow in Your Career. Thrive with Us.

About the Role

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.

The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our Sunnyvale office.

Responsibilities:

What You’ll Do

Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone

Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner

Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms

Collect, verify, and update patient demographic and insurance information

Assist patients with understanding Mindpath Health policies, procedures, and services

Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction

Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)

Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement

Identify patient satisfaction concerns and contribute recommendations for resolution

Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications:

What You’ll Bring

Experience using EMR/EHR and/or practice management systems required

High school diploma or equivalent

2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role

1+ year of customer service experience, preferably in a healthcare setting

Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing

Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff

Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges

Ability to remain calm, professional, and effective when assisting upset patients or families

Excellent verbal and written communication skills

Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment

Effective problem-solving skills, sound judgment, and the ability to think independently under pressure

Ability to work both independently and collaboratively as part of a team

Commitment to maintaining strict confidentiality of all personal and protected health information

Compensation

The pay rate for this position is $26 per hour.

Why Join Mindpath Health?

When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.

Benefits & Perks

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per year

Paid parental leave

Tuition reimbursement

About Us

Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.