Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services Associate position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. This role will uphold clients' values and will work closely with the Client Service Manager to ensure the office operates efficiently and in excellence daily while consistently. providing the highest level of customer service.

ROLES & RESPONSIBILITIES:

Office & Facilities

Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.

Coordinate with building management, security, engineering, and vendors.

Submit maintenance requests and support overall workplace operations.

Visitors & Vendors

Coordinate visitor access with building security.

Greet and direct visitors, notifying appropriate contacts.

Monitor building access points as needed.

Validate and track approved visitor parking.

Conference Rooms & Space Reservations

Manage conference room and workspace reservations using internal systems.

Support scheduling needs and resolve conflicts.

Coordinate external building conference room bookings when required.

Meetings & Catering

Place and track all catering orders in line with firm guidelines.

Coordinate, confirm, and support catering setup and teardown.

Prepare meeting rooms and ensure alignment with meeting organizers.

Office Access & Security

Issue, track, and manage employee and visitor access badges.

Coordinate with building security for onboarding, offboarding, and access audits.

Office Operations

Respond promptly to employee requests.

Process mail, packages, courier requests, and certified mail.

Order business cards and life event items per guidelines.

Support event planning and office initiatives.

Maintain conference rooms and shared spaces throughout the day.

Common Areas

Ensure cleanliness and readiness of all common areas and conference rooms.

Replenish supplies and report issues as needed.

KNOWLEDGE, SKILLS & ATTRIBUTES:

1-2 years of experience in office services, hospitality, or workplace operations

Strong communication and relationship management skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office and workplace systems

Strong attention to detail and organizational skills

QUALIFICATIONS:

Client-focused mindset

Leadership and accountability

Operational efficiency

Problem-solving and decision-making

The Compensation range for this role is 24.00 to 31.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.