Senior Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.

ROLES & RESPONSIBILITIES:

Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery

Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions

Conduct performance evaluations, provide coaching, and support continuous improvement within the team

Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas

Manage office supplies, pantry inventory, and essential resources to support operational needs

Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue resolution

Serve as the primary point of contact for office services and hospitality-related employee requests and concerns

Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues

Support office events, meetings, and conferences, including room setup, logistics, and coordination of services

Maintain and optimize vendor relationships, including monitoring service quality and contract compliance

Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment

Monitor office operations and implement process improvements to enhance efficiency and service quality

KNOWLEDGE, SKILLS & ATTRIBUTES:

Strong leadership and team management skills

Excellent customer service and hospitality mindset

High attention to detail and commitment to maintaining professional environments

Strong organizational and multitasking abilities in fast-paced settings

Effective verbal and written communication skills

Ability to manage vendor relationships and service expectations

Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Problem-solving skills with sound judgment in day-to-day operations

Ability to prioritize competing tasks and meet deadlines under pressure

Strong interpersonal skills with a collaborative, team-first approach

Ability to maintain confidentiality and handle sensitive workplace information

Flexibility and adaptability in shifting operational needs

QUALIFICATIONS:

Education: High school diploma or equivalent required; college degree preferred (or equivalent experience).

Experience: 2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations, including prior experience in a lead or supervisory capacity preferred.

Technical Skills:

Microsoft Office Suite (Word, Excel, Outlook)

Basic office service and workplace management systems (preferred)

Inventory tracking and scheduling tools (preferred)

The Compensation range for this role is 31.00 to 39.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.