Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role:

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will lead the vision, strategy, and execution of how guests experience the hotel - from arrival to departure and beyond. You will shape service culture, champion innovation, and build meaningful relationships with our most valued guests.

This is a pivotal leadership role for individuals who combine operational excellence with strategic thinking - and are ready to influence both people and performance at the highest level.

What You Will Do:

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints

Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays

Lead, develop, and inspire the Guest Experience team - building capability, accountability, and service culture

Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution

Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service

Champion guest recognition programmes and introduce innovative, experience-led offerings

Manage complex guest situations with discretion, confidence, and strong service recovery leadership

Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What You Bring:

Degree or Diploma in Hospitality, Business, or related field

Proven leadership experience in luxury hospitality or front office

Strong commercial awareness with the ability to link guest experience to performance outcomes

Exceptional interpersonal and influencing skills across all levels

Strategic mindset with the ability to translate insights into action

High level of emotional intelligence, professionalism, and attention to detail

What We Offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

Career growth opportunities

Unique strong culture

Best-in-industry training

Complimentary stays at Four Seasons properties (based on availability), with discounted meals

Paid holidays/vacation

Dental and medical/life insurance

Employee service awards/Birthday Gift

Annual employee party/social and sporting events

Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires one with flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and public holidays.