Business Analyst, Travel Services

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy - empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

Role Title: Business Analyst, Travel Services

Function: Business Analytics

Seniority Level: Associate

Employment Type: Full time

What You'll Do

Own the analytical narrative for the vertical: recurring performance reviews, ad-hoc deep dives, metric alignment with the central BA team, making sure the right people have the right numbers at the right time

Spot growth opportunities and flag risks early, turning raw data into clear recommendations that stakeholders can act on

Be the team's go-to for AI in practice: help colleagues figure out where AI tools actually save them time, run small pilots, and build habits that stick

Track the progress of key AI initiatives in the vertical, not just status updates but actively removing blockers and keeping momentum

Bridge the central AI team and the Travel Services team so that new tools and capabilities land with real adoption, not just announcements

Work with the central BA team to align on data standards and source of truth so everyone's working from the same foundation

What We're Looking For

3-5 years in business analytics, strategy & ops, or a data-adjacent role at a tech or e-commerce company

Deep curiosity about business context: you take time to understand how the business actually works, what drives performance, and what the numbers really mean before jumping to conclusions

Acts as an internal consultant to the team, advising on both AI and data needs, helping stakeholders frame the right questions, and translating business problems into analytical or AI-driven solutions

Strong SQL skills and comfortable working with raw data; proficiency in Python or R for data wrangling and analysis; experience with BI tools (Tableau, Google Data Studio, or similar) is a plus

Someone who already uses AI tools in their daily work and can articulate what works and what doesn't, in a way that gets non-technical teammates genuinely excited to try

Clear communicator, equally comfortable writing an exec summary and walking a teammate through a new tool

Good project instincts: you notice when things stall and you do something about it without being asked

Comfortable working in a matrix environment with multiple stakeholders