Limousine Ambassador (Coordinator)

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)

Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)

Ensuring all guests’ special requests are met, booking details are correct before dispatching out to drivers.

Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly

Monitor all drivers’ movements during their shifts

Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.

Adhere to company policies, compliance guidelines and procedures

Perform the duties as a limousine coordinator according to the Limousine SOPs

Generate and update daily reports

Coordinate limousine booking requests, inquiries; handle emails and phone calls

Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine

Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System

Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services

Perform administrative duties as requested such as filing of reports

Adhere to company policies, compliance guidelines and procedures

Perform any ad hoc duties and responsibilities assigned by the Management

Job Requirements

Education & Certification

Certificate in Hospitality Operations or related field preferred

Experience

Experience working in hotel operations is preferred.

Experience working in a service and hospitality industry will be an advantage

Prior customer service experience or in the same capacity is an advantage

Other Prerequisites

Service-oriented and a good team player

Good command of spoken English. Knowledge of additional languages is an advantage

IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps

Pleasant personality with excellent listening skills

Able to work independently

Able to multi-task and work well under pressure

Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas

Familiar with all Airport and Ferry terminals in Singapore

Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.