Senior Recruitment Manager

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Senior Recruitment Manager will lead and manage the recruiting team while liaising between other internal stakeholders and departments within the country. The ideal candidate will oversee recruitment operations and the hiring process for our major partners.

As Senior Recruitment Manager, You Will…

Lead and manage the CSR recruiting teams, coach employees on development needs, career growth and learning opportunities

Provide recruiting support for management and support department positions at the site level

Support program execution and implementation associated with people-related change initiatives and recruiting deliverables

Conduct special projects as assigned

Produce accurate and relevant metrics and reports

Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy

Support in the development and management of strategic on-line recruiting presence to gain visibility and attract qualified candidates

Develop effective recruiting practices for volume recruiting

Track and report recruitment acquisition statistics

As Senior Recruitment Manager, You Need…

A post-secondary degree in Business with a major in Human Resources (preferred)

5+ years of leadership experience

HR/Recruiting experience in a fast-paced environment (contact center setting is an asset)

A background in Operations (considered an asset)

Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships

Qualities of a detail-oriented, analytical team player with creative problem solving and project management skills

The ability to self-manage daily duties and time in a fast-paced, hectic, changing environment

The ability to organize and follow-up on multiple tasks with accuracy and timeliness

The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

A service oriented, strategic mindset and are able to plan and execute for a desired result

The ability to adapt to change and innovation

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Senior Recruitment Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits

Amazing career growth opportunities