Client Server Software Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking forClient Server Software Analyst to join our ever evolving technology team and help shape the future of global commerce.

What you’ll own

Day to day ITSM ticketing, triage, and L2 technical support for Boarding & Servicing application portfolio

Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences

Deployment of application releases, patches, requests, and customizations

Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution

Effectively coordinate with other IT functions and with peers across locations working across different time zones

Triage issues with Windows Engineers, DBA, and Network Engineers

Perform the daily activities and operations of application support team

Create and update documentation as necessary to share new methods and knowledge around troubleshooting

Provide technical direction and training to more junior Application Support Engineers

Cover 24x7 support function. 24x5 from office & 24xWeekend on-call

What you’ll bring

Overall experience of 1-2 years

Practical experience of Windows Server, SQL Server, IIS and networking

Very in-depth knowledge to troubleshoot the IIS related issues

Ability to debug and analyze windows, web server and application logs

Proficient knowledge on one or more scripting languages

Knowledge of any cloud platform is good to have (GCP preferred)

General understanding of Web Application, Web Servers, Web Technologies

Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems

Ability to troubleshoot and resolve application issue

It’s a bonus if you have

Open to changes and innovation & continuously learn and adopt new skills

Strong investigative and problem-solving skills

Bachelor’s degree in computer science or related discipline

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.