SEQ Service Manager

At Crown, our SEQ Service Manager plays a critical role in driving operational excellence, leading high performing teams and delivering exceptional outcomes for our customers across our South-East Queensland operations. Based in Larapinta, this leadership role is responsible for overseeing a workforce of 100+ employees across field services and workshop environments. Reporting to the SEQ Branch Manager, this role holds full accountability for service operations, P&L performance, financial management, cultural transformation, and operational turnaround within a large-scale industrial service business.

Crown is looking for a collaborative and influential leader who enjoys developing individuals and teams, building strong customer relationships and driving business performance. This is an opportunity for a results-driven people leader who can stabilise, transform, and deliver sustained improvements across safety, people, financial performance, and customer outcomes.

Responsibilities & Duties

Lead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams

Provide leadership to multi-layer management structures (7 direct reports + 1 second tier leader, total responsibility circa 100)

Take ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement

Drive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency

Lead change management and cultural transformation initiatives to build a high-performance, accountable workforce

Manage operations within a unionised workforce environment, including stakeholder engagement and performance alignment

Develop and implement service strategies, operational plans, and continuous improvement initiatives

Improve service delivery, customer satisfaction, SLA performance, and response times

Lead workforce planning, recruitment, retention, and leadership development

Ensure compliance with WHS, safety, risk, and regulatory requirements

Manage key customer relationships, escalations, and service recovery

Deliver data-driven reporting, KPI tracking, and operational insights to senior leadership

Requirements

We are seeking a high-performing senior operations leader with experience in service delivery, industrial operations, or technical service environments. The ideal candidate will bring:

5+ years’ experience in a Service Manager, Operations Manager, or Senior Leadership role

Proven success leading large teams in service, maintenance, or industrial operations

Strong experience in turnaround, restructuring, or business transformation environments

Demonstrated P&L responsibility, financial management, and commercial acumen

Experience working within a unionised workforce or industrial relations environment

Background in capital equipment, materials handling, heavy vehicle, mining, construction, or industrial services

Strong capability in change management, performance improvement, and operational excellence

Experience managing field service and workshop operations

Ability to lead through complexity, ambiguity, and organisational change

Excellent stakeholder management, communication, and leadership skills

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.

Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.

Corporate Rates for Private Health Insurance.

An inclusive working environment.

An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.