Service Technician

Service Technician, TAS

High impact and visibility

Hands-on role in a customer-facing environment

Strong technical and problem-solving focus

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.

With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.

Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.

Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

Are you a hands-on professional with a passion for technical service, problem-solving, and delivering exceptional customer support? Diversey is looking for a Service Technician to support customer operations across the Launceston, Devonport, and Burnie region in Tasmania.

About the role:

We are seeking a Service Technician to support customers across the Launceston, Devonport, and Burnie region in Tasmania. Reporting to the Regional Sales Manager, this role is focused on delivering high-quality technical service and operational support across customer sites.

You will play a key role in ensuring chemical treatment programs operate effectively by conducting testing, maintaining equipment, managing inventory, and providing hands-on technical support. This is a practical, field-based role ideal for someone who enjoys problem-solving, working independently, and building strong customer relationships.

You will be responsible for:

Technical Service & Operations

Conduct sampling and laboratory testing of process systems, ensuring accurate recording of results

Monitor system performance and identify, troubleshoot, and correct faults

Ensure chemical treatment programs operate within design parameters to achieve expected outcomes

Support onsite customer trials and provide professional technical assistance

Equipment Maintenance & Reliability

Inspect, clean, and maintain chemical dosing and monitoring equipment

Perform basic repairs, recalibration, and equipment reprogramming as required

Carry out manual chemical dosing when necessary

Report leaks, equipment issues, and unusual site conditions promptly

Inventory & Reporting

Maintain appropriate chemical stock levels and place orders as required

Ensure accurate record-keeping for test results, monitoring, and service activities

Prepare and submit service reports and documentation in line with business requirements

Safety, Compliance & Collaboration

Follow all EH&S and environmental policies and customer site procedures

Maintain high standards of housekeeping and safe work practices

Report incidents, hazards, and near misses

Work collaboratively with internal teams and customers to achieve service and business goals

What you need to be successful

Valid driver’s license (essential)

Strong commitment to safety and ability to identify workplace hazards

Mechanical aptitude with the ability to perform basic equipment maintenance

Good understanding of chemistry or willingness to learn

Strong troubleshooting and analytical skills

High attention to detail and accuracy

Self-motivated with the ability to work independently and manage priorities

Comfortable working unsupervised and performing routine technical tasks

Proficient in MS Office and general computer systems

Effective communication skills with the ability to engage customers and colleagues

Ability to travel and work across multiple sites

Comfortable working at heights (desirable)

Trade qualification or degree in Chemistry/Science is highly regarded

Prior industry experience (e.g., F&B industrial or other manufacturing industry) is advantageous

If you’re passionate about customer success and technical solutions, we’d love to hear from you.