Senior Engineering Program Manager, Customer Engagement - Apple Service

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here.

Description

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems. Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

Preferred Qualifications

Extraordinary communication and presentation skills (written and verbal) to all levels of an organization

Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)

Experience working within a globally distributed team

Strong technical proficiency

Using AI agents fluently in your day-to-day development workflow.

BS/BA Degree and/or MBA preferred

Minimum Qualifications

Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives

Naturally accountable and responsible with a clear track record of making a difference in the projects you drive

Self-starting, self-motivated, focused, and self-sufficient