Transit Operations Manager

Employment Duration: 6 - 12 months

Location: Mission Bay Campus, San Francisco, CA

Occasional Travel: UCSF Benioff Children's Hospital Oakland

Schedule: Monday–Friday | 1:00 PM–10:00 PM

At UCSF, transportation is more than moving people - it's connecting patients, students, faculty, researchers, and staff across one of the nation's leading academic medical centers.

We're seeking an experienced Transit Operations Manager to lead our campus shuttle system, overseeing safe, reliable, and customer-focused transportation services serving nearly 2.5 million passenger trips annually. This is an opportunity to lead a large frontline team, drive operational excellence, and help shape the future of sustainable transportation at UCSF.

If you're passionate about transit operations, employee leadership, and delivering exceptional service, we'd love to hear from you.

Key Responsibilities:

Lead, coach, and develop a team of shuttle drivers, dispatchers, and support staff while fostering a culture of safety, accountability, and customer service.

Manage daily shuttle operations, including routing, scheduling, service reliability, vehicle availability, and performance monitoring.

Analyze ridership trends and operational data to improve service efficiency and enhance the rider experience.

Ensure compliance with DOT, DMV, OSHA, ADA, UC, and other applicable transportation regulations.

Lead emergency response planning and operational continuity during service disruptions or critical incidents.

Partner with internal departments, vendors, and external stakeholders to improve transportation services and implement new technologies.

Oversee vendor performance, service contracts, and operational initiatives that support long-term transportation goals.

Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.

Required Qualifications:

Bachelor’s degree in a related field and/or equivalent experience or training.

1–2 years of management experience.

Current Commercial Class B license with Passenger Endorsement and medical certificate.

Solid knowledge of transit service operations, policy and regulatory compliance, and commercial passenger transportation licensing requirements.

Strong interpersonal, communication, active listening, coaching, and mentoring skills.

Proficiency with basic computer applications and administrative analysis applications.

Strong defensive driving, customer service, and problem-solving skills.

Strong team-building skills.

Demonstrated experience supervising union or represented staff.

Strong knowledge of DOT, DMV, and OSHA regulations.

Proficiency with scheduling, route planning, and fleet software systems.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html