Hotel Operations Manager

Holiday Inn Express & Suites is in search of an experienced hotel operations manager who is responsible for overseeing all aspects of running a hotel. The operations manager ensures that guests have a positive experience while staying at the property, and they work to ensure that employees are treated fairly and given opportunities for growth and development.

Hotel operations manager may also be tasked with managing the day-to-day operations of the hotel. This includes ensuring that the locations are clean and well-stocked, as well as making sure that staff are properly trained on safety procedures and customer service best practices.

Hotel operations manager's responsibilities can include:

Ensuring that all staff are trained in proper procedures and policies through an ongoing training program.

Meeting with the general manager to discuss business operations and plans for improvement.

Monitoring staff performance through regular assessments of productivity levels and employee satisfaction.

Overseeing the budget to ensure that costs do not exceed revenues.

Scheduling staff members’ work hours and coordinating with other departments such as housekeeping or security to ensure a smooth operation.

Determining staffing needs based on factors such as statistical data and past experience.

Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.

Developing and implementing marketing strategies to promote hotel brand awareness and increases in revenue.

Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Employee discount

Experience:

Hotel management: 1 year (Preferred)

Hospitality: 1 year (Preferred)

Work Location: In person