Manager ProServices

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to manage the customer and associate systems, and to lead the system strategy to ensure that field and store teams have the tools they need to effectively capitalize on sales opportunities. These responsibilities include managing intake requests for system enhancements and leading the forward-thinking strategy for systems and product road map delivery. This role ensures the effective delivery of the sales strategy for Lowe's pro-services.

What You Will Do

Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met

Manages cross-functional teams in the effective implementation of roadmaps for system enhancements

Collaborates with IT and Finance to forecast the project budget needed to complete system enhancements

Communicates with cross functional teams to ensure the fast and accurate delivery of system enhancements

Serves as a subject matter expert for systems and pro-services customer data needs on large enterprise initiatives

Leads cross functional teams on defect resolution initiatives to ensure the operational effectiveness of systems

Collaborates with Stores and Field Sales Leadership to get system feedback and synthesize feedback into actionable plans to provide an optimal selling support solution.

Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfies internal customers’ needs and is highly adopted.

Minimum Qualifications

Bachelor’s degree in MIS, Economics or related field or equivalent years of experience in lieu of education requirement, if applicable

3 Years Experience in a large sales organization with experience managing system implementations and enhancements

Demonstrated experience in gathering and transforming customer needs into an actionable product vision, requirements definitions, testing and implementation plans

Strong user experience/design sense, with a record of building great products/experiences

Preferred Skills/Education

Experience in Omni-channel retailing or b to b sales

Experience in designing, developing, and building collaborative or web technologies, either in the consumer or enterprise space

Experience presenting to executive leadership and handling sensitive customer escalations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.