Customer Service Expert

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

Customer Service Expert – Barcelona

As a Customer Service Expert, you will play a vital role in delivering exceptional customer experiences by managing the end-to-end order fulfillment cycle. Acting as a key interface between customers, sales, and internal teams, you will ensure seamless order processing, proactive issue resolution, and optimized delivery performance.

This role offers the opportunity to contribute directly to customer satisfaction and operational excellence while collaborating across functions in a fast-paced, global environment.

Essential Job Functions:

Manage the full order lifecycle, from order entry and processing to invoicing and delivery, ensuring accuracy and timeliness across all channels (email, EDI, etc.)

Coordinate order fulfillment, shipment, and dispatch with plants, warehouses, logistics partners, and production planning teams

Act as the primary point of contact for customers, handling order changes, inquiries, and issue resolution promptly and effectively

Collaborate with cross-functional teams (Sales, Product Management, Quality, Logistics) to resolve delays, backorders, returns, and service issues

Maintain accurate records in SAP and ensure data integrity within order management systems

Manage import/export documentation, shipping processes, and complex logistics routing

Track, analyze, and improve customer service KPIs, including delivery performance and service levels

Foster strong, long-term relationships with customers by delivering consistent, high-quality service

Qualifications & Experience:

Proven experience in customer service or order management within a fast-paced, international environment

Strong knowledge of SAP (SD module required; MM module preferred) and advanced Excel skills (including pivot tables and data analysis)

Excellent communication and interpersonal skills with the ability to collaborate across functions

High attention to detail and ability to manage multiple priorities while ensuring accuracy and quality

Analytical, solution-oriented mindset with the ability to interpret data and drive improvements

Experience handling logistics, shipping, and import/export documentation is highly valued

Adaptable, resilient, and customer-focused, with a proactive approach to problem-solving

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

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