Forward Deployed Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Intro

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

We are seeking a Strategic Builder - a senior technical advisor and lifecycle owner who leads customers through the full Agentforce value journey, from initial use case identification through to active consumption and expansion. Strategic Builders operate by embedding with customers to define AI strategy, architect agentic solutions, and drive measurable business outcomes.

As a trusted partner, you will bridge customer’s strategic ambition with Salesforce's AI and data capabilities, orchestrating pod delivery and ensuring deployments translate into sustained, scalable value. You will also serve as a critical product feedback loop, bringing field insights directly back to the Salesforce Engineering and Product teams.

Key Responsibilities

Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify Commit Deploy Consume - owning outcomes at every stage, not just discovery or deal closure

AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Architect end-to-end solutions spanning Agentforce, Data Cloud, and enterprise systems. Lead design workshops, agent design sessions, and jobs-to-be-done analysis and responsible AI governance. Define end-to-end AI and platform solution strategies aligned to customer outcomes

Deployment Oversight: Drive deployment strategy and oversee pod execution end-to-end. Set guardrails, governance frameworks, and quality standards across the full engagement lifecycle

Adoption & Consumption: Own adoption, consumption, and expansion metrics post-deployment. Proactively identify blockers to consumption and develop strategies to drive measurable value realization

Pod Leadership: Orchestrate the Builder pod, partnering closely with Technical Builders to align strategy and execution. Define scope, entry/exit criteria, and success metrics for each engagement

AI-Powered Development: You'll be developing real customer solutions with the best-in-class suite of leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes , to accelerate development.

Executive Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with C-suite executives and key stakeholders. Present strategic proposals and outcomes that demonstrate measurable impact

Organisational Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents

Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentforce platform roadmap

Required Qualifications

Bachelors Degree in Computer Science or related.

6+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud technology

Demonstrated understanding of the Salesforce platform and ecosystem, including Agentforce and Data Cloud

Proficiency in one or more programming languages: Python, JavaScript, Java, or Apex

Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes

Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices

Exceptional communication and stakeholder management skills - ability to engage C-suite executives and translate complex technical concepts into business value

Entrepreneurial mindset - comfortable operating in unstructured environments with a strong bias for action and outcomes

Ability to travel 25% of the time to customer sites

Preferred Experience

Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)

Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)

Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, etc.

Background in change management, organisational design, or enterprise transformation

Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement