Account Executive (SaaS Customer Experience) - AU

AI Job Summary

2–4 years of sales experience in B2B SaaS, preferably in Customer Experience (CX) or adjacent categories.

Demonstrated track record of meeting or exceeding quota in a new business/hunter-style role.

Own outbound prospecting through negotiating and closing net new client contracts.

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Role Type

On-site • Permanent • Full-time • Associate

Description

About the Role

We’re looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you’ll join a team with a raving fan customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle - from outbound prospecting through negotiating and closing net new client contracts - with guidance and mentorship from senior sales leadership.

What You’ll Do

Own the Full Sales Cycle: Outbound Prospecting Discovery Demo Value Prop Building Negotiating

Closing

Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting

Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes

Learn and apply the MEDDIC framework to qualify and advance sales opportunities

Build tailored value propositions tied to measurable ROI and customer outcomes

Deliver product demonstrations that connect capabilities to real customer challenges

Engage with multiple stakeholders across buying committees

Maintain accurate pipeline forecasting and strong deal hygiene in CRM

Negotiate and close contracts while protecting pricing integrity

Partner cross-functionally with marketing, product, and customer success to drive deal success

What “Great” Looks Like

You are proactive about building pipeline - you don’t wait for opportunities to come to you

You run discovery conversations that customers find genuinely insightful and valuable

You can clearly communicate the economic impact and ROI of our solution

You are developing a strong command of Decision Process, Decision Criteria, and Champion identification

You maintain solid win rates through disciplined qualification

You are building a track record of closing multi-stakeholder SaaS deals

Required Experience

2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories

Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role

Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.

Experience selling into SMB or Mid-Market organizations

Solid outbound prospecting skills (cold calling, email, social selling)

Ability to run a structured, outcome-focused discovery process

Strong communication and storytelling capabilities

Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

Pipeline generation and territory development

Professional communication across organizational levels

Business case and ROI articulation

Objection handling and negotiation

Deal strategy and stakeholder engagement

CRM discipline and forecast accuracy

Why Join Us

High-impact role with direct influence on company growth

Strong product-market fit in a mission-critical category (Customer Experience)

Performance-driven culture with strong earning potential

Mentorship and development from elite Customer Experience sales leadership

A collaborative environment that invests in your growth

Compensation

Competitive base + uncapped commission

Accelerators for overperformance

Equity participation (where applicable)

If you’re a driven, coachable seller who is ready to grow your career in CX SaaS, we’d love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.

Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.