Account Manager

About Guardteck & Kandor Management

Guardteck provides tailored security solutions for commercial buildings, residential sites, and community spaces across the region. As part of Kandor Management Corporation, we take a different approach to security, one built on accountability, initiative, and a commitment to going the extra mile for the people and properties we protect.

About the Role

Guardteck is looking for an experienced Account Manager to own client relationships, contract performance, and service delivery across an assigned portfolio of sites.

You’ll work closely with clients, supervisors, frontline teams, and internal teams across finance and operations, balancing service delivery, financial oversight, and team support to keep every account running smoothly.

This role is best suited to a relationship-focused, organized professional with a proven account or client management background who’s comfortable owning both the people and financial sides of the job.

Required Experience

Experience in account management, client services, or a similar relationship-management role

Proven experience managing client relationships, contract performance, and service delivery, ideally within a multi-site or portfolio environment

Experience coaching, mentoring, or supporting frontline supervisors or teams

Working knowledge of budget tracking, billing processes, or contract administration

Experience with WinTeam, Zendesk, or similar systems is a strong asset

Valid Class 5 driver's licence with no restrictions

Business, Justice Studies, or related diploma is a strong asset, or equivalent combination of education and experience

Key Responsibilities

Client Relations and Account Management

Build and maintain strong client relationships through regular check-ins, site visits, and meetings; act as the main point of contact for service updates and account concerns.

Ensure contract deliverables (staffing levels, patrol requirements, reporting standards) are consistently met, and track KPIs including incident response times and audit results.

Respond to client escalations professionally, documenting issues and follow-up actions as needed.

Facilitate quarterly or annual business reviews to assess performance and identify opportunities for improvement.

Site Leadership and Team Support

Support and mentor site supervisors and team leads, conducting regular site visits to review performance, morale, and compliance.

Provide coaching and feedback to site leadership and frontline teams, and coordinate performance evaluations when required.

Support recruitment and staffing strategies to improve coverage, retention, and consistency.

Ensure post orders are understood and followed, and work with operations leadership to resolve staffing gaps or performance issues.

Financial and Administrative Oversight

Monitor site budgets and ensure account activity aligns with financial targets and contract expectations.

Complete Client Request Forms for scope or service changes and prepare contract summaries as required.

Track and resolve billing issues, invoice discrepancies, and overdue payments with finance and internal teams.

Operational Support and Continuous Improvement

Participate in operations meetings, providing updates on assigned accounts and supporting the rollout of new processes or client-specific initiatives.

Identify opportunities to improve service delivery, client satisfaction, and operational performance.

Compensation

Guardteck’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes individual and team performance.

The typical hiring range for this position is $65,000 to $85,000 annually. The final base salary will be based on market location and may vary based on job-related knowledge, skills, experience, and internal equity.

Why Join Guardteck

Growth Potential

We're growing rapidly and invest in people who prove themselves.

Learn and Develop

You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.

Supportive Team Culture

You'll work in a collaborative team that genuinely supports each other.

Purpose-Driven Work

Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.

Recognition & Appreciation

We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!

Ready to be awesome? Apply today and help us build something special.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.