Program Coordinator

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration

and Business IT Support services to some of the world's largest industry leaders, delivering

forward-thinking solutions based on multi-domain architecture. Customer satisfaction

and commitment to superior quality of service are our top business priorities, along with

investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global

simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Program Coordinator, you will play a critical role in supporting global logistics

operations, order control processes, and program execution activities. You will serve as a

central point of coordination between internal stakeholders, logistics providers,

warehouses, and cross-functional teams to ensure the successful execution of logistics

programs and operational initiatives.

This role is responsible for coordinating order fulfillment activities, supporting new

program onboarding, developing operational reporting and dashboards, managing project

deliverables, and driving visibility across logistics operations. The Program Coordinator will

leverage data, analytics, and process management to support decision-making, improve

operational performance, and ensure successful delivery of business objectives.

This is a hybrid position that combines onsite operational support with remote

administrative responsibilities. Regular onsite presence is required to support daily

business operations and team collaboration.

KEY RESPONSIBILITIES:

Program Coordination & Operational Support

Coordinate day-to-day logistics programs and operational activities across multiple

regions and stakeholders.

Support the onboarding and implementation of new programs, products, and

operational initiatives.

Coordinate cross-functional activities required for operational readiness, including

logistics, inventory, systems, reporting, and process documentation.

Monitor program performance and escalate risks, issues, and dependencies as

needed.

Order Control & Fulfillment Coordination

Support global Order Control activities to ensure customer orders are processed

accurately and fulfilled on time.

Monitor order status, inventory availability, and fulfillment activities to identify

potential risks or delays.

Partner with logistics teams, warehouses, and stakeholders to resolve order-related

issues.

Coordinate priority shipments and fulfillment activities to meet business

requirements and service commitments.

Logistics & Fulfillment Execution

Execute daily logistics transactions, including standard parcel, air freight, ocean

freight, and white-glove shipments.

Coordinate shipment bookings with carriers, freight forwarders, and logistics

service providers.

Obtain and validate required trade compliance, customs, and dangerous goods

(DG) documentation.

Provide shipping instructions to internal stakeholders and external logistics

partners.

Monitor end-to-end shipment activity and ensure timely execution against

established service levels.

Proactively identify, investigate, and resolve shipment exceptions, including delays,

customs holds, delivery failures, and claims.

Respond to customer inquiries by providing shipment status updates and logistics

process guidance.

Manage inbound and outbound logistics activities while maintaining accurate

shipment records.

Cross-Functional Collaboration & Vendor Management

Serve as a primary point of contact between logistics operations and internal

customers, project teams, procurement, manufacturing, and other cross

functional stakeholders.

Coordinate daily activities with third-party logistics providers (3PLs), freight

forwarders, carriers, and vendors.

Support supplier and vendor onboarding activities, including process

implementation and operational readiness.

Monitor logistics partner performance against agreed service levels and contractual

obligations.

Escalate service issues and work collaboratively with vendors to drive corrective

actions and continuous improvement.

Maintain strong working relationships with internal and external partners to ensure

operational success.

ESSENTIAL CRITERIA:

Minimum of two years' experience in program coordination, logistics operations,

supply chain, project coordination, or business operations.

Experience developing reports, dashboards, KPIs, and operational analytics.

Strong proficiency in Microsoft Excel, Google Sheets, and data analysis tools.

Experience coordinating multiple projects and priorities in a fast-paced

environment.

Strong organizational and project management skills with exceptional attention to

detail.

Ability to analyze operational data and translate findings into actionable

recommendations.

Excellent verbal and written communication skills.

Strong stakeholder management skills with the ability to work effectively across

multiple teams and functions.

Demonstrated ability to manage timelines, action items, and deliverables from

initiation through completion.

DESIRABLE CRITERIA:

Experience supporting logistics, fulfillment, order management, or supply chain

operations.

Experience onboarding new programs, products, or operational services.

Familiarity with Salesforce Service Cloud, Order Control Tower, AfterShip, Power BI,

Tableau, Looker, or similar reporting platforms.

Knowledge of transportation, inventory management, fulfillment operations, and

logistics processes.

Experience with process mapping, SOP development, and continuous improvement

methodologies.

Experience supporting global operations across multiple regions and time zones.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#IND

#LI-Onsite

#INDNAMER