TECHNICAL SERVICES & ENGINEERING ACADEMY - OPERATIONS & GOVERNANCE LEAD

What you'll bring to the team

Technical Services & Engineering Academy - Operations & Governance Lead

Location: Arbor, London. Flexibility to be based at any UK office.

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We’re looking for a highly organised and proactive Operations and Governance Lead to play a key role in shaping and scaling our global Technical Services & Engineering Academy.

Acting as the operational backbone of the Academy, you’ll take ownership of how it runs day-to-day - bringing structure, consistency, and clarity to a complex, global environment. You’ll translate strategy into practical delivery, ensuring programmes are rolled out effectively across regions, while driving continuous improvement.

This is a fast-paced, high-impact role where you’ll work closely with global stakeholders, lead key workstreams end-to-end, and bring together people, processes, and systems to improve engineering capability at scale.

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Qualifications & Experience

We’re looking for someone who thrives in a structured, fast-moving environment and can bring clarity and control to complexity.

Strong organisational skills with excellent attention to detail

Highly reliable, with strong time management and the ability to meet deadlines

Tech-savvy, confident working with systems, data, and digital tools

A proactive self-starter who takes ownership and drives work forward

Comfortable managing multiple priorities in a fast-paced environment

Strong communication skills, with the ability to work across teams and regions

Ability to think operationally and bring structure to processes and ways of working

Experience working in global, technical, or complex environments is beneficial

Benefits

A competitive annual salary

33 days holiday (including bank holidays)

‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service

Company bonus

Private pension scheme

40% discount online off LEGO

25% discount in our on-site retail shops and restaurants

Ongoing training and development opportunities

Plus, many more…

Pay Range

Competitive

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.