AI Change Management Specialist

AI Change Management Specialist

Country: Spain

IT STARTS HERE

Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organization , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference .

Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Technology at Santander: Where innovation drives business

Being part of the Technology team at Santander means working at the heart of the Group's transformation. Our purpose is to support the business with innovative solutions that have a real impact on customers, employees and communities. We contribute to business challenges by combining cutting-edge technology - from cloud-native architectures and data streaming to generative artificial intelligence - with agile and collaborative methodologies . Here, every line of code, every operational improvement and every process optimisation has a purpose, and everything we build contributes to a more inclusive, efficient and sustainable future .

THE DIFFERENCE YOU MAKE

Santander Digital Services is looking for a Project Manager with experience in end-to-end project delivery and executive-level reporting to senior management. Specialized in translating project performance into clear, structured, and actionable insights, ensuring full visibility on progress, risks, dependencies, and outcomes.

About the Role

At Santander, we are building a globally connected and locally adapted Data & AI organization. As a Data & AI Change Management Specialist , you will contribute to support the adoption of our Data & AI portfolio across geographies and functions

You will collaborate in designing and implementing change management strategies that accelerate adoption, align with regulatory and cultural contexts, and create long-term value through sustained transformation.

It’s an ideal role for someone passionate about how people, structure, and process come together to drive sustainable transformation in a complex, global organization.

Key Responsibilities

Help mobilize and sustain a global-local Change Champion network by providing guidance, materials and follow-up.

Contribute to the assessment of organizational readiness and cultural maturity by collecting inputs, preparing documentation, and synthesizing feedback.

Support the delivery of change actions within high-impact use cases and initiatives, ensuring alignment with the broader change experience.

Track adoption metrics and assist in collecting feedback to help measure the effectiveness and sustainability of change efforts.

Collaborate with cross-functional teams (Business, Technology, Talent, Compliance) to support the integration of change activities into their operational plans.

Support the deployment of organizational models and team structures aligned with Santander's Data & AI operational framework.

WHAT YOU’LL BRING

3–5 years of experience in transformation, enablement, change management or operating model deployment in large or matrixed organizations.

Familiarity with Data & AI initiatives and how they impact organizational roles, governance, and collaboration models.

Experience supporting multi-stakeholder projects , particularly involving business, technology, data, and compliance areas.

Strong communication skills with the ability to translate strategic structures into clear, actionable frameworks for teams.

High level of organizational awareness and stakeholder engagement , particularly in federated or global environments.

Proficient in English (C1 minimum).

What We Offer

The opportunity to contribute to one of the most ambitious Data & AI transformations in the financial sector.

A strategic role at the intersection of change, enablement, and operating model design.

Exposure to global stakeholders and the ability to impact how Santander embeds AI across its organization.

A collaborative team environment committed to responsible, human-centered transformation.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?