Client Care Manager

Be part of a growing homecare organisation where people truly come first. At Connected Health, we don't just deliver care - we invest in the people who make it possible. If you're looking for a role where your leadership, compassion, and expertise are genuinely valued, this could be the perfect next step in your career.

About the Role

As a Client Care Manager, you will take ownership of a defined geographical area, based in our Drogheda Office and overseeing County Meath. You'll work closely with fellow Client Care Managers and the Senior Management Team to ensure care is delivered safely, effectively, and to the highest possible standard.

You'll be the key link between our care teams and service users in your area ensuring everything runs smoothly, care plans are up to date, and communication across teams remains clear and consistent. In partnership with your Coordinator and Quality Monitoring Officer, you will help ensure every service user receives responsive, person-centred care.

Why Choose Connected Health?

We believe great work deserves great support. That's why we offer:

Competitive salary: €38,000 - €39,250

Generous annual leave: 20 days paid holidays

Recognition that matters: Employee of the Month, Quarter & Year awards

Refer a Friend bonus: €200 per successful referral

Career development: Ongoing training, mentoring, and progression opportunities

Added extras: Free comprehensive training, Garda vetting, Cycle to Work Scheme, wellbeing support package, local discounts, and more

Transport arrangements: To be discussed at interview stage

Who we are looking for:

Experience:

Team management, rotas and on-call phone

Minimum of 2 years experience in Homecare

Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management

Skills:

Ability to plan and organise own workload

You must be prepared to undertake Garda Vetting

Flexibility to work outside normal working hours if necessary

Excellent written and verbal communication skills

Drivers Licence: Full valid driving licence

Desirable criteria: Previous management experience in a homecare setting

Key roles and responsibilities

Build and maintain strong working relationships with the Coordinator to support development and growth within the assigned area

Work towards agreed business growth targets and KPIs

Take responsibility for on-call telephone cover for your area (Monday-Sunday), ensuring effective and timely management

Provide direct line management to the area-specific Care Team, including: weekly workload management, annual leave and sickness management, staff supervisions, spot checks, appraisals, disciplinaries, and team meetings

Adhere to internal company policies and procedures while liaising closely with Finance and HR teams

Ensure clear, consistent communication at both team and individual levels

Manage the 12-week induction process for new starters, including supervision and appraisals

Manage and attend client reviews as required

Liaise directly with Care Managers, Health Trusts, commissioners, and other stakeholders

Oversee the onboarding of new clients and ensure smooth service commencement

Provide emergency Care Assistant cover when required

Identify, report, and escalate safeguarding or client-related concerns to the Line Manager in line with policy

Work closely with the Quality and Compliance Team regarding HIQA requirements and incident management

Ensure high standards of service delivery in collaboration with the Quality Monitoring Officer

Maintain accurate and up-to-date client care folders, ensuring monthly audits and collection of daily records

Support staff development and address issues promptly, confidentially, and effectively

Assist Senior Management in strengthening communication channels across the organisation

Prepare and submit monthly performance reports to the Line Manager

Organise and chair area-specific team meetings

Complete and action daily call handler logs relevant to your area

Maintain personal accountability through a daily check-in system

Attend staff, team, management, and board meetings as required

Stay informed of changes and developments within the domiciliary care sector

Drive continuous improvement in service delivery

Ensure staff compliance with mandatory training requirements and coordinate course bookings

Participate in company events, publicity, and promotional activities as required

Demonstrate strong leadership, empathy, and flexibility in a changing work environment

Manage and grow commissioned hours within your area

Report staff leavers promptly to Quality and Coordination teams

Support staff retention initiatives across the business

Conduct monitoring visits, spot checks, and assessments for staff and clients

Liaise with commissioners and stakeholders regarding changing needs, concerns, and incidents

Communicate effectively with coordination teams and commissioners regarding hospital admissions and discharges

Manage sickness absence and all other leave in line with absence management procedures, ensuring timely return-to-work meetings

Gather and review feedback from clients, families, staff, commissioners, and stakeholders to support service improvement

Be fully trained in safeguarding and promote an open, transparent culture while managing incidents in line with safeguarding policies

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

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