Financial Analyst (Planning & Analytics)

Department of Customer Service

Reference number

req52648

Occupation

Credit Review/Analysis, Financial Analysis/Research/Reporting

Work type

Full-Time

Location

Sydney City

Salary Information

$116,981–$129,492+ super

Closing date

08 July 2026 at 10:00am

Financial Analyst (Planning & Analytics), 12 months temporary opportunity based in Sydney CBD + hybrid working options

Work in a critical function to drive improvements within the Corporate Finance function

Maintain relationships with multiple stakeholders across government

12 months temporary opportunity, with the possibility to extend or make ongoing

Full-time role in Sydney CBD

Clerk Grade 7/8: Salary range $116,981–$129,492, plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

About the role

Reporting to the Manager, Financial Planning & Analysis, the FP&A Financial Analyst role sits within the Corporate Finance team and is responsible for:

Support financial analysis and reporting services to support decision‑making and organisational performance

Assist end‑to‑end budget and forecast processes, including ongoing monitoring

Prepare Final Budget Proposals (FBPs) and budget submission required by treasury

Lead FBP and BAJ preparation and reconciliation, ensuring alignment between TM1 and Prime, including BAJ processing

Provide financial insights, analytics, and reporting to stakeholders, including ELT and Cabinet‑level reporting and House Folder Notes (HFN)

Partner with Business Units to identify issues, resolve variances, and deliver practical, solution‑focused outcomes, ensuring outputs are timely and accurate

About You

You will:

Analyse, model, and interpret complex financial data to support decision‑making

Apply strong problem‑solving skills with a structured and logical approach

Manage competing priorities and deliver outcomes within tight deadlines

Maintain high accuracy and attention to detail

Have knowledge of management reporting, financial modelling, and accounting principles

Demonstrate strong resilience, with the ability to perform in a fast‑paced, high‑pressure environment, manage ambiguity, and deliver consistently under demanding timelines

Work independently with minimal supervision, exercising sound judgement, taking ownership of outcomes, and proactively identifying and resolving issues

Manage effective stakeholder relationships and collaborate across business areas

You will also bring:

Experience as a Finance Analyst, with prior FP&A experience considered a strong plus

Advanced Excel skills

Exposure to PRIME and enterprise finance systems (e.g. TM1, Power BI, SAP, Oracle Hyperion) will be highly regarded

If you are an experienced Analyst with these attributes, we want to hear from you!

How to apply

Your application should include a cover letter and an up-to-date resume which outlines your relevant skills and experience

There are no selection criteria to be addressed.

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation

For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10am Wednesday 8th July

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process