Telesales Customer Service Representative

Play a key role in supporting the Australian economy.

Discounted food, travel, entertainment, gym membership, staff parking and, + more.

Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We are looking for a motivated and customer-focused Telesales Representative who thrives on building relationships and achieving sales outcomes. This role is responsible for actively selling to an established customer base, driving revenue growth through outbound and inbound sales activity, identifying new opportunities, and ensuring customers receive outstanding service every day.

Key Responsibilities

Conduct proactive outbound sales calls to generate orders and maintain customer engagement

Upsell and cross-sell products across the full PFD range

Promote PFD programmes, specials and value-added offerings to customers

Contact customers regarding out-of-stock items and recommend suitable alternatives

Build and maintain effective long-term customer relationships

Identify opportunities to improve customer profitability and trading performance

Re-engage inactive or lost customers and win back business wherever possible

Monitor competitor activity and provide market feedback to management

Maintain customer pricing, account information and contract pricing accuracy

Set up new customer accounts and maintain customer records

Create pantry and order sheets using customer purchasing history

Manage customer complaints and ensure appropriate follow up and resolution

Support broader branch operations as required

What We’re Looking For

To thrive in this role, you will bring:

Proven sales, telesales or customer service experience

Strong upselling, cross-selling and negotiation skills

Excellent communication and relationship-building abilities

Professional and engaging telephone manner

Strong organisational, time management and problem-solving skills

High attention to detail and accuracy

Intermediate to advanced Excel skills preferred

Ability to work independently while contributing to team goals

Positive attitude and desire to succeed in a performance-driven environment

Understanding of the end-to-end customer service process

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.