Technical Business Analyst

Technical Business Analyst – AI-Driven Process Improvement

Location: Perth, Western Australia (Hybrid: 4 days in office, West Perth)

Term: 3 months with likely extension

Overview

This is a highly visible, stakeholder-facing role requiring strong interpersonal skills, clear communication, and the ability to translate complex business problems into actionable AI-driven solutions. You will engage with senior leadership to identify business pain points, map processes, and drive requirements for AI-enabled solutions and automation. This role bridges the gap between business needs and technical delivery within an agile environment.

Key Responsibilities

Engage upper management and stakeholders through workshops and interviews to uncover pain points, challenges, and strategic objectives.

Create process flow charts, value stream maps, and “as-is” / “to-be” diagrams using tools such as Visio or Miro.

Elicit, analyse, and document functional and non-functional requirements; translate them into clear user stories and acceptance criteria.

Conduct SWOT analyses and gap assessments to identify and highlight improvement opportunities.

Identify and propose AI and automation solutions to address business needs.

Facilitate requirements workshops and present findings and recommendations to both technical and non-technical audiences.

Collaborate closely with Solution Architects, Product Owners, and development teams to ensure alignment of solutions with business goals and technical feasibility.

Support change management activities, including training and adoption of new AI/automation capabilities.

Required Qualifications & Skills

Proven experience as a Business Analyst, preferably in digital transformation, AI, or automation projects.

Proven ability to work directly with senior stakeholders with strong facilitation and presentation skills.

Excellent written and verbal communication skills; confident, articulate, and persuasive in meetings and workshops.

Hands-on experience creating process maps, conducting SWOT/gap analyses, and writing user stories using Jira.

Proactive, self-starter mindset with a collaborative and people-oriented approach.

Preferred Qualifications & Knowledge

Familiarity with AI tools such as Grok, ChatGPT, Claude.

Knowledge of AI and Automation including RPA and Large Language Model (LLM) use cases.

Understanding of BABOK techniques, Lean Six Sigma principles, and requirements traceability.

Experience with Microsoft Suite, Confluence, and other collaboration tools.

Degree in Business, Information Technology, or related field (or equivalent experience).

BABOK and/or Agile certification is advantageous.

What We Offer

This opportunity offers a challenging and impactful contract role within a forward-thinking organisation embracing AI-driven process improvements. You will play a pivotal role in defining and delivering innovative solutions that drive business transformation.

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 673031.

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.