Salesforce Business Analyst

IT & Telecomms

Business Analyst

Sydney

Permanent / Full Time

Salesforce transformation programme from the ground floor up

Small, flat, lean team with real autonomy - no politics, no micromanagement

Hybrid role with genuine exposure to our UK parent company & stakeholders

Why join Citation Group?

We have each other's backs. We're aligned, communicative, high-performing and proud to work together.

Our Purpose, Vision, Mission and Values are foundational to everything we do. When you join our team, you'll experience a workplace that values you as an individual and actively engages to bring you into the fold, contribute to your career growth and set you up for success, in work and life. We don't do micro-management - we hire grown-ups who are trusted to get stuff done.

When you join Citation Group, you'll experience what it's like working for an Employer of Choice - we've been named 9 years running. We're big on flexible working and its benefits because we want you to experience work/life harmony. Our office locations are contemporary and created for collaboration, creativity and customer-caring.

We believe you are our ultimate brand ambassador and we love to reward employees for their contribution; even a trip to Bali - just sayin'! We offer all the leaves; access up to 12 weeks of paid parental leave, volunteer day leave and no one likes working on their birthday - get an extra day off!

We're in a big growth phase so if you're ready to thrive in an environment that thinks big & bold, celebrates wins and delivers on promises - come join us!

Who is Citation Group?

At Citation Group we bring together real-world HR, Safety, Legal and Certification expertise along with adaptable workforce management and payroll technology - helping businesses run with confidence every day.

Our team is excited to be growing fast, dreaming big, and doing good things for businesses across Australia, New Zealand, Canada and the UK. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Want to know more about us? Visit our website www.citationgroup.com.au

About the transformation programme

This role sits within our Transformation programme, consolidating and modernising core customer, sales, contract, billing, service, reporting and operational capabilities across our businesses. This is genuinely greenfield - you'll be building the requirements discipline for a brand-new Salesforce team, not inheriting someone else's backlog.

What will you be responsible for?

This role sits within our Transformation team and reports to the Salesforce Project Manager, working closely with our Head of Salesforce Platform & Architecture and the wider delivery team. Your key activities in this role will be:

Eliciting, analysing and documenting business requirements across Salesforce projects - clear, testable, and traceable to business outcomes

Partnering with business leaders and SMEs to map current-state processes and design improved future-state processes for the Salesforce platform (not a like-for-like lift of legacy process)

Producing high-quality artefacts including user stories, acceptance criteria, process maps and functional specifications

Reviewing and constructively challenging requirements, process designs and functional outputs produced by our external Salesforce implementation partner

Working with our Data and Test Analysts on data mapping, migration rules, UAT support and defect triage

Engaging with UK stakeholders and workshops, bringing a strong requirements and functional lens across the full delivery lifecycle

Our ideal candidate?

We're on the hunt for an individual who is highly communicative, collaborative, a problem-solver and brings a positive attitude to the workplace every day. You'll also bring:

Proven Business Analyst experience on Salesforce or comparable enterprise CRM/platform implementations, with solid tenure in each role

Strong requirements elicitation and process design skills - you can produce user stories, acceptance criteria and process maps that hold up under scrutiny

Experience operating client-side alongside external delivery partners, comfortable reviewing and challenging vendor outputs

A track record in dynamic, fast-moving organisations where you've had to design solutions rather than just document them

Working competency with AI tools to accelerate your analysis, documentation and stakeholder communication

Familiarity with Jira and Confluence, and the confidence to lead workshops with senior stakeholders, including internationally

Next steps?

Hit the Apply button with your updated CV.

Applicants must have full legal rights to work in Australia with no restrictions.