Lead Data Scientist

Data, Analytics and Insights

Business Unit

New England Jurisdiction

Requisition No.

9253

City

Syracuse, US, 13202

Brooklyn, US, 11217

Hicksville, US, 11801

Waltham, US, 02451

Date posted

30 June 2026

Lead Data Scientist

National Grid is hiring a Lead Data Scientist for our Customer Performance department.

This is a Hybrid Role - Must live within a commutable distance to any of the following locations: Syracuse NY, Brooklyn NY, Hicksville NY, or Waltham MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Customer Performance Lab plays a critical role in improving the end‑to‑end customer experience across the entire Customer organization - including Customer Experience, Call Center AMI, Meter‑to‑Cash, Billing, and Connection. The team focuses on understanding how customers interact across digital, operational, and field channels, and identifies opportunities to simplify processes, reduce friction, and deliver a more seamless customer journey.

This role is responsible for transforming complex, cross‑channel data into actionable insights that directly enhance customer outcomes. By analyzing customer behaviors, touchpoints, and pain points across the journey, the successful candidate will help drive experience improvements, increase operational efficiency, and support customer-centric decision making.

The candidate will leverage advanced SQL, data processing, and analytical expertise to develop reporting, perform multi-channel customer journey analysis, validate datasets, and build dashboards that highlight key drivers of customer experience performance.

This role partners closely with business stakeholders to translate customer journey insights into measurable improvements and support strategic initiatives across the organization.

Key Accountabilities

Analyze end‑to‑end customer journeys to identify pain points, friction, and improvement opportunities

Develop, test, evaluate, tune, and deploy predictive and machine learning models

Coordinate end to end algorithm/model development efforts among advanced analytics team members

Advise senior leadership about the conclusions drawn from data science projects

Create clear documentation of workflows, process flows, and methodologies used

Agile delivery of data collection and analytics

Gather requirements and documentation of requirement specification / Power BI report development for data visualization

Analytical, Investigative reasoning and problem-solving skills

Qualifications

Bachelor’s, Master’s, or PhD in Analytics, Economics, Data Science, Statistics, Mathematics, Computer Science, or related field

3+ years of experience in data analysis, data modeling, and working with large datasets

Advanced SQL skills (including complex joins, window functions, stored procedures); proficiency in Python for data processing

Strong experience building dashboards and connecting cross‑channel datasets

Ability to conduct cross‑departmental analysis and translate business requirements into data solutions

Experience with statistical methods or machine learning is a plus (not required)

Utility industry experience strongly preferred

Some Travel is required for this position within the State of Mass and NY.

#LI-Hybrid

#LI-STR1

Upstate NY Salary: $114,000 - $133,000 a year

MA Salary: $127,000 - $149,000 a year

Downstate NY Salary: $136,000 - $160,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.