Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

Education: A university degree or equivalent experience required.

Experience:

Minimum of 3 years experience working in a managerial capacity.

Experience in adult education or a similar environment.

Experience in hotel operations, preferably luxury hospitality or other service environments.

Skills and Abilities:

Excellent communication skills

Facilitation skills

Instructional design skills

Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)

Coaching skills

Influencing skills

Adult learning styles and principles

Needs Assessment methodologies and learning needs identification

Learning technologies, such as e-learning options and distance learning

Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels

Project planning tools and processes

Communication and influencing strategies

Basic budgeting, accounting and financial management

Current on industry trends affecting workplace learning

Functions:

1. Regularly benchmarks the learning function with Learning Success Levels

2. Bases the direction for learning on a thorough Learning Needs Analysis

× Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle

3. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies

4. Prepares and produces training calendars that reflect performance gaps and learning needs

5. Markets the learning function’s programs, initiatives, and online learning

6. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change

7. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources

8. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning

9. Selects and manages external vendors to deliver specialised training on service and/ or management skills

10. Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline