Assistant Manager, Retail Operations - Singapore and Malaysia

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Assistant Manager, Retail Operations (SG MY)

As Assistant Manager, Retail Operations, SGMY, you will be pivotal in supporting the Director of Retail, SGMY, to elevate retail operational excellence, supporting our store teams to consistently exceed retail KPIs. This role is responsible for driving continuous improvement within store operations, directly impacting retail standards, customer experience, and overall performance. Key responsibilities include overseeing store operations to ensure compliance with Sephora standards, implementing loss prevention strategies, and optimizing communication between stores and HQ. The Manager, Retail Operations, ensures consistent execution of policies and processes and adherence to audit requirements across our network across Singapore and Malaysia.

You will shine here if you enjoy...

Operational Excellence

Driving operational excellence initiatives across the retail network to improve store productivity, execution consistency, and customer experience

Partner with Store Managers and retail leadership teams to continuously improve store operational processes, workforce efficiency, and operational standards

Monitoring operational compliance and execution standards across stores, ensuring alignment with Sephora policies, operational guidelines, and commercial priorities

Identifying operational gaps, process inefficiencies, and business risks, and implementing solutions to improve retail effectiveness and operational agility

Supporting simplification and optimization of retail operational processes to enable store teams to focus more time on customers and selling

Reporting, Analysis, and Business Performance

Analyzing store operational and commercial performance trends and providing actionable insights and recommendations to retail leadership teams

Monitoring key retail performance indicators including productivity, operational compliance, customer experience, and operational effectiveness

Partnering with Retail Director and Store Leaders to identify opportunities that improve conversion, productivity, operational efficiency, and overall store performance

Supporting business reviews, operational presentations, and retail performance reporting for leadership discussions and strategic decision-making

Retail Projects and Transformation

Leading and supporting retail operational projects, including new store openings, relocations, renovations, systems implementations, and regional initiatives

Partnering cross-functionally to ensure operational projects are delivered on time, within scope, and aligned with business objectives

Driving change management and operational adoption for new retail initiatives, systems, tools, and ways of working

Supporting continuous improvement initiatives that enhance operational efficiency, retail productivity, and store effectiveness

Overseeing store maintenance planning, operational execution, and budget tracking across the retail network

Customer Experience

Monitoring customer feedback trends and operational service standards to identify opportunities that enhance the end-to-end customer journey

Partnering with store leadership teams to ensure operational execution supports a seamless, elevated, and consistent in-store experience

Team Development and Leadership

Coaching and developing Retail Operations Executive/Senior Executive team members to strengthen operational capabilities and execution standards

Partnering with Retail Leadership to identify operational training opportunities that improve store effectiveness and operational readiness

Fostering strong collaboration and alignment between store teams and cross-functional stakeholders

We would love to hear from you if you have…

Minimum University diploma/degree

8+ years of experience in a customer and commercial-focused retail environment (beauty/fashion preferred)

5+ years’ work experience in Retail operations role, store management experience is advantageous

MS Office proficiency (Excel and Power Point proficiency is required)

Service oriented with great passion for retail industry

Comprehensive product, retail and industry understanding

Strong interpersonal and communication skills with positive mindset

Strong organisation skills with ability to multitask and attention to detail

Here, you will find:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.