Senior Representative, Medical Underwriting Administration

Job Description

Requisition ID

94286

Department

Group Benefit Solutions

Job Function

Group Benefit Solutions

Location

Bethlehem,Pennsylvania,United States

Role Location Designation

Hybrid - 3 days per week

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions (GBS)

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions.

Role Overview:

The Medical Underwriting Administration Senior Representative supports the Medical Underwriting team through the review, processing, and administration of Life and Disability insurance applications. This role is responsible for ensuring the accuracy, completeness, and timely handling of underwriting information while maintaining high standards of quality and customer service. The position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The individual will collaborate with internal partners, contribute to operational improvement initiatives, and support the continued growth and effectiveness of the underwriting organization.

What You'll Do:

Process Life and Disability insurance applications, ensuring information is complete, accurate, and compliant with established underwriting guidelines and service standards.

Review applicant information and medical histories, approve coverage within assigned authority limits, and identify items requiring additional review or follow-up.

Research application status inquiries, communicate updates to internal partners, and provide timely resolution to operational and customer service requests.

Manage multiple work queues and priority cases while maintaining productivity, quality, and accuracy standards in a fast-paced environment.

Participate in audits, reporting, client transitions, process improvement initiatives, and special projects that enhance underwriting operations and team effectiveness.

What You'll Bring:

Required Skills:

High school diploma or GED required; equivalent business experience considered.

Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.

Excellent written and verbal communication skills with the ability to interact effectively with internal stakeholders.

Strong computer proficiency, including experience with data entry, document processing, spreadsheets, and business systems.

Ability to manage multiple priorities, adapt to changing procedures, and perform effectively under deadlines.

Demonstrated commitment to teamwork, customer service, continuous learning, and professional development.

Preferred Skills:

Bachelor’s degree or equivalent higher education experience.

Prior experience in group insurance, life insurance, disability insurance, underwriting administration, or insurance operations.

Knowledge of medical terminology, anatomy, physiology, and common medical conditions.

Experience identifying process improvement opportunities and contributing to operational efficiency initiatives.

Pay Transparency

Salary Range: $46,500-$66,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities - inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94286