Reservations & Groups Team Leader
About the role
Reservations & Groups Team Leader (Sales-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
Join Generator
At Generator, we don’t just sell beds - we create experiences in some of the world’s most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.
We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.
This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision.
You won’t just manage workflows - you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.
You will:
Lead and develop high-performing reservations sales teams
Drive conversion, revenue growth, and upselling performance
Coach agents to move beyond “order taking” into proactive selling
Manage and optimise relationships with outsourcing partners
Work closely with Revenue, Sales, and Operations teams
Influence commercial performance across multiple European markets
What You’ll Own
Lead the daily operations and performance of the Groups & Reservations team
Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
Coach and develop agents through regular feedback, training, and performance management
Ensure enquiries are proactively followed up and converted into confirmed business
Support complex negotiations and high-value group opportunities
Drive outbound sales activity and commercial initiatives
Collaborate with Revenue Management to maximise occupancy and profitability
Ensure operational excellence across systems, billing, deposits, and booking accuracy
Identify opportunities to improve processes, workflows, and team efficiency
Create a positive, motivating, and high-performance culture across internal and external teams
What We’re Looking For
Fluent English + French required (additional languages are a strong plus)
Previous experience leading hotel reservations or groups teams
Experience managing outsourcing partners or remote operational teams is highly valued
Strong commercial mindset with proven sales and conversion focus
Ability to coach, motivate, and develop high-performing teams
Strong analytical and problem-solving skills
Comfortable managing high-volume and complex business
Excellent communication and stakeholder management skills
Highly organised with strong prioritisation abilities
Resilient and adaptable in a fast-paced international environment
Tech & Tools
Experience with PMS systems (MEWS is a plus)
Familiar with OTAs, wholesale platforms, and booking channels
Strong working knowledge of Microsoft Office and reporting tools
Experience working with CRM or group reservation systems is highly valued
What’s In It For You
Competitive salary + leadership incentives
Performance bonus linked to team revenue and conversion results
Birthday day off
2 free nights per year across Generator properties
✈️ Staff rates for you, friends & family worldwide
Gym membership contribution
Continuous learning & leadership development opportunities
Social events and a vibrant, international culture
Work Schedule
Monday to Friday
No weekends
Stable working hours supporting work-life balance
Career Growth
This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:
CRO Operations Management
Key Accounts & Commercial Leadership
Revenue Management
Sales Leadership
International Operational Leadership Roles
Why This Role Stands Out
Lead within a centralised commercial reservations hub
Gain exposure to international operations and outsourcing management
Direct impact on revenue and business performance
Work with international markets and complex group business
Be part of a growing company investing heavily in transformation and talent development
Help shape the future of Generator’s CRO strategy
If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.
“Lead people. Drive revenue. Shape global performance. Join Generator.”
INDHOTEL
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