Solutions Architecture & Delivery Lead, IMEA - ATM Managed Services
About the role
LOCATION
P.O. Box 85079
Remote
CAREER AREA
Information Technology
JOB TYPE
Full time
JOB ID
#R75685
Role Summary
The AMS Solution Design & Delivery role supports the development and execution of ATM Managed Services solutions across the Middle East region, as part of Brink's Rest of World region. Working closely with regional sales teams, Brink's country teams, customers, product teams, operations, finance, and technology partners, this role translates customer needs into practical, scalable, and commercially sound AMS solutions.
This position supports the VP, AMS Solutions & Strategy, and peers within and outside the region, by leading solution discovery, developing solution concepts, coordinating product and operational inputs, and helping move approved solutions from customer proposal through implementation readiness. The role is customer-facing and hands-on, requiring strong business judgment, operational understanding, and the ability to coordinate across a complex global organization.
This is a highly visible and important role within Brink's IMEA region. It reports directly to the VP, AMS Solutions Development and serves as a primary regional solution architect.
The role may support opportunities in countries such as the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and other Middle East markets, depending on customer demand and Brink's regional priorities.
Key Responsibilities
Solution Development & Commercial Structuring
Lead end-to-end solution development for AMS opportunities from qualification through migration readiness.
Engage Brink's largest bank customers and prospects in the Middle East at senior levels to translate client requirements into detailed, executable multi-vendor AMS solutions.
Present solutions to customers, including senior leadership.
Coordinate development of operational models, service scope, SLAs, KPIs, monitoring, security, and compliance frameworks across teams from multiple Brink's functional areas.
Build solution assumptions, dependencies, risks, and mitigations.
Support full financial models in collaboration with Finance, including pricing, margin, and investment requirements.
Support contract structuring and commercial negotiations alongside Legal and Sales.
Sales & Customer Engagement
Working with Business Development and Sales teams, serve as the primary solution lead in complex sales cycles, RFPs, RFIs, and strategic client pursuits.
Act as a trusted technical and operational advisor to customers.
Lead solution workshops, discovery sessions, and executive presentations.
Partner with Sales leadership to position Brink's AMS capabilities competitively.
Cross-Functional Leadership
Coordinate solution inputs across Product, IT, Security, Operations, PMO, and vendor partners.
Ensure solution feasibility and delivery alignment with internal execution teams.
Drive internal governance reviews and approvals.
Maintain strict discipline around scope, dependencies, timelines, and readiness criteria.
Transition to Delivery
Together with PMO, lead solution handoff into Project Delivery and Global AMS Operations.
Ensure full documentation, training readiness, transition planning, and risk visibility.
Support early-stage migration planning and readiness validation.
Exit the engagement at formal migration readiness milestone unless otherwise required.
Regional & Global Collaboration
Serve as the Middle East and Brink's Rest of World solution development counterpart to global AMS solution leaders.
Participate in global solution standardization, innovation sharing, and best-practice development.
Support limited cross-regional pursuits as required.
Experience and Qualifications
Executive-level communication and presentation capabilities. This role will present to and engage with executives.
Bachelor's degree required
8-10+ years of experience in ATM Managed Services, payments infrastructure, or complex financial services operations.
Deep understanding of ATM ecosystems, cash management, monitoring, processing, encryption, networks, and regulatory requirements.
5+ years in solution architecture, product strategy, or technical sales leadership.
Proven ability to structure complex multi-vendor AMS solutions.
Strong commercial, financial, and risk modeling acumen.
Experience supporting Middle East financial institutions required.
Ability to operate in a highly matrixed, global organization.
Preferred Qualifications:
Expertise in ATM switching services and/or ATM managed services operations.
Proven ability to drive profitability and operational enhancements in a managed services environment.
Experience with global account management and program launch processes.
Experience in international business operations and familiarity with vendor management in multiple regions.
Background in technology-driven operational transformation, including automation and system enhancements.
Core Competencies
Detail-oriented with strong time management skills
Proactive, self-starter with a bias for action
Strong customer focus
Ability to manage multiple initiatives simultaneously
Comfortable operating in structured governance environments
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