Citrix Support Engineer (XenApp / XenDesktop / Netscaler / Citrix Cloud)

Citrix XenApp / Xendesktop / Netscaler Support

Very large scale global Citrix environment

Global Financial Institution, Tokyo

Multi-year project

Join a team of very dedicated technology professionals in the financial services industry to provide a stable, yet agile and dynamic infrastructure platform.

The global team supports 70,000+ users remotely accessing firm resources via the Citrix Netscaler / XenApp / XenDesktop Infrastructure.

You will have the opportunity to work within a large global environment of 150+ Netscalers, 1000+ Citrix servers and 100,000 VDA’s. The globally distributed team interact with regional and global colleagues to drive change, identifying areas for process improvement, automation and scripting wherever possible.

You’ll have the opportunity to:

Become a Citrix subject matter expert focused on Citrix Netscalers - VPN vServers, advanced policy expressions, load balancing, and other gateway components

Work on Citrix cloud adaptation.

Troubleshoot Remote access and Connectivity issues (Citrix Xenapp/XenDesktop/ADCs)

Support Per App VPN for Mobile Intune

Citrix Secure browser support

Configure/support all aspects of Citrix / Xenapp / XenDesktop Infrastructure working with various Engineering groups to deliver solutions and value to customers.

Resolve incidents impacting hosts or environment.

Create, review, maintain and update documentation.

Collaborate with global colleagues, and escalate/liaise with other internal/external groups to provide globally consistent processes and procedures.

Investigate & troubleshoot root causes via problem management

Respond to escalations coming from L2 operations teams.

Facilitate knowledge amongst colleagues.

Plan controlled execution of releases into the managed environment.

Provide input into Business Continuity Planning and Practices.

Participate in an on-call rotation

Assist in major environment events such as power down and disaster recovery.

Key Skills Required:

Strong understanding of Citrix Netscaler/ADM technologies, including AAA, Encryption, Federated and Multi-factor Auth.

Working knowledge of Citrix technologies including XenApp/XenDesktop, StoreFront, Citrix Workspace app /Receiver

Experience in supporting Windows Operating Systems including Windows Server 2016R2 and 2019

Experience in at least one endpoint and configuration management system (e.g. Microsoft System Center, IBM Bigfix, Tanium, Powershell DSC etc.)

Experience in security deployments (e.g. Patch deployments, Firmware upgrades, etc.)

Knowledge of threat management principles

Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)

Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel

Experienced in PowerShell scripting

GTM/LTM load balancer

GIT Hub for code repositories

Desired Skills (Any of the below):

Extensive Experience in large scale Citrix environments

Experience in design/support of Citrix solutions in a high-availability enterprise setting

Experience in deploying, migrating and supporting core Microsoft technologies on a large-scale environment (e.g. Active Directory, Microsoft Exchange, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering DFS-R, DFS-N, Printing)

Citrix Cloud/Microsoft cloud (Azure)

Clustering and Storage Management technologies

Understanding of Network layers