Manager, Front Office Technology

Clear Channel Outdoor

Job Summary:

CCO Technology is seeking a Managing Technologist on the Solution Delivery team. As Manager, Front Office Technology, you will lead the engineering and delivery practice for our front office technology portfolio - a platform-centric environment anchored by Salesforce and complemented by integrated applications that support our sales and revenue operations. You will own the day-to-day execution of a blended onshore and offshore engineering team, drive platform delivery through agile methods, and serve as the primary technology interface to Sales Operations.

Job Responsibilities

Delivery & Execution

Monitor critical transactions, integrations, and operational workflows to ensure system reliability.

Manage the front office technology backlog - prioritizing features, enhancements, and operational work across Salesforce and supporting applications.

Lead agile ceremonies and drive sprint-level delivery across a blended team of onshore engineers and offshore contractors.

Translate business requirements into clearly defined development tasks, user stories, and technical specifications in partnership with a senior strategy lead and Sales Operations stakeholders.

Oversee testing, documentation, and approval of platform changes in compliance with SOX/ITGC controls, including Salesforce change management requirements.

Ensure timely production releases, stakeholder verification, and end-user acceptance testing.

Monitor platform health, critical integrations, and automated workflows to ensure system reliability and performance.

Support & Optimization

Lead the team in resolving production incidents and fulfilling service requests promptly.

Analyze support trends and stakeholder feedback to identify areas for platform improvement.

Drive continuous improvement in front office processes through technology.

Compliance & Governance

Support compliance activities including application walkthroughs, evidencing controls, and role maintenance.

Ensure change management documentation and audit evidence is complete and accurate for all production releases.

Collaborate with internal and external auditors to meet regulatory requirements.

Job Qualifications

Education and Certifications

Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience

Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count

Work Experience

8+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility

5+ years managing the delivery of enterprise-class business software, with meaningful experience in Salesforce, sales technology, or revenue operations platforms.

3+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)

3+ years leading, mentoring and managing the performance of technology service delivery teams

2+ years developing domain knowledge of core business functions, processes and enabling technologies

2+ years of hands-on or oversight experience with Salesforce and/or other cloud-based CRM software platforms and services

Skills

Strong organizational and time management skills with a detail-oriented approach to delivery.

Project and program management capabilities across concurrent workstreams.

Excellent verbal and written communications skills, including the ability to translate technical work for business stakeholders.

Able to manage offshore delivery relationships effectively across time zones and communication styles.

Self-starter with a diligent work ethic and demonstrated flexibility in a dynamic environment.

Able to multi-task and stay calm under pressure; effective at identifying root cause and driving fast resolution.

Competencies

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands

Employee must have the ability to see written documents, computer screens and to adjust focus

This job is performed in a temperature-controlled office environment

Occasional business travel - approximately 10%

Location

San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249

Position Type

Regular