Accounts Receivable Analyst Collections

Job Description:

Job Purpose

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst.

Responsibilities

Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.

Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances.

Develop and maintain good rapport with customers and internal business owners.

Maintain and update customer contacts within the billing system.

Initiate credits and adjustments to customer accounts with correct ledger coding.

Assist with other duties, as assigned by management team, in timely and accurate manner.

Incorporate feedback received from management to ensure performance and productivity expectations are being met.

Knowledge and Experience

Associate or Bachelor's degree in Accounting or business-related field.

2+ years of experience that is directly related to the duties and responsibilities specified.

Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.

The candidate must be detail-oriented and possess strong organizational skills.

Candidate must be able to handle confidential and sensitive information in a professional manner.

Strong customer service, interpersonal and communication skills are required.

Must have the ability to analyze and solve problems, prioritize tasks and work independently.

Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.

Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.