Publisher Support Manager

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we partner with busy site owners to seamlessly maximize revenue while freeing them from the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Summary:

Reporting to the Senior Manager, Publisher Support, our Publisher Support Manager will assist the Freestar team in a variety of functions, including, but not limited to, troubleshooting issues on publishers' websites, enabling features or products, and assisting in trafficking direct ad campaigns. This position works closely with various departments and communicates regularly with Yield Managers, Customer Success Managers, Onboarding Specialists, Revenue Operations, and Publisher Support Engineers, all with the ultimate goal of increasing revenue for our publishers. Our ideal candidate is highly communicative, organized, able to manage multiple projects simultaneously, and able to prioritize accordingly while keeping a people-focused perspective and a collaborative, positive attitude at all times.

Responsibilities:

Troubleshooting/Problem-solving

Ad quality concerns

New product implementation

New placement requests

Troubleshooting sites for data discrepancies or UX issues

New demand implementation (tag-based or otherwise)

Optimizations

Creating new placements

Removing and/or adding sizes to existing placements

Removing and/or adding network bidders

Adjusting refresh and timeout settings

Enabling new products

Trafficking (while there is a dedicated trafficking team, Support Managers may fill in as needed):

Setting up direct-sold and PMP campaigns either sold by the publisher or by Freestar

Providing screenshots and/or reports when requested

Providing avails for internal and external sales teams

Creative auditing

Optimizing delivery to hit KPIs

Qualifications:

3+ years experience in Ad Operations or Yield Management

General knowledge of PMPs, header-bidding, programmatic advertising, CRM software

Strong working knowledge of GAM, Excel, Google Products, direct-sold campaigns

A strong technical background and comfort with reading ad code, some CSS is a plus

We'd also like to see:

Excellent written and verbal communication

Internal motivation with a strong sense of urgency to drive projects to completion

Strong organizational skills with the ability to navigate multiple competing priorities

Professional maturity, aptitude, and confidence

Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example

What you can expect in return:

Full-Time, Salaried Position

Fully remote company, with collaborative asynchronous teamwork.

The opportunity to be part of something BIG

This role is not eligible for visa sponsorship